8 posts
  • Has been part of the Envato Community for over 2 years
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ehioze
says

hello guys, I just made a payment to buy the all in one banner rotation with thumbnails, however its is the carousel that appears in my download account.

I havent downloaded any of them yet and wondering how I can change it ?

please advice many thanks Ehi

1533 posts
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  • Has collected 10+ items on Envato Market
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+2 more
OriginalEXE
says

Hi, don’t download anything and contact the support to get your refund.

8 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
ehioze
says

sent a ticket. tnx

8 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
ehioze
says

Am still yet to get a reply, please help ???

13 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $1,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
malky66
says

it’s only been 2 days…you’ll need to wait at least a week for anyone to reply :P

8 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
ehioze
says

hiya, I just got a refund a few mins ago, however when I try to purchase, I get the same option for the carousel and I want the banner with thumbnails

how do I change this, so i dont get a repeat occurence

many thanks Ehi

4378 posts
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+7 more
Dzinc
says

Hi Ehi, what is the name of the item you wish to purchase?

8 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
ehioze
says

Its the THUMBNAILS BANNER

http://www.responsivejqueryslider.com/thumbnails_banner.html

when I click purchase the carousel appears on the top list.

4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

I believe you did purchase the correct item. The description mentions that the item includes all 5 options, hence the name all-in-one. Although the title doesn’t mention all 5 options, they are indeed all included:

1. Banner Rotator 2. Thumbnails Banner 3. Banner with Playlist 4. Content Slider 5. Carousel



Unless you are looking for the WordPress plugin of the same item, you did purchase the right one.

8 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
ehioze
says

Oh then my refund was unnecessary, will download it shortly and revert.

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