4 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Canada
  • Has collected 1+ items on Envato Market
snipesnipes
says

I am sorry I have to start a thread here but I got no answer to my emails , no answer to my ticket here : #ZTI-156-16461, see this is the first time I buy from themeforest I feel like its a good thing but if I cant even have one answer else than (we will look at your ticket) then I dont think i’m gonna buy here anymore .. understand me well here , I’m not mad I just want to be sure there is someone at the other end of the line ? of course if you dont care please say so or delete this post then i’ll understand .

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
  • Located in United States
+2 more
organicbee
says

Support replies usually take 1-7 days depending on the issue, if its more complex then it may take longer, most likely someone from support staff will reply to this thread.

If the support request is item specific (related to install/technical stuff) you need to contact the author

4 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Canada
  • Has collected 1+ items on Envato Market
snipesnipes
says

ok but is there a way to see the ticket status ? by the way the ticket is about payment so not theme related.

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
  • Located in United States
+2 more
organicbee
says

ok but is there a way to see the ticket status ? by the way the ticket is about payment so not theme related.

not that I know of, but as I said someone from support staff will reply to the ticket when they see this thread(Im not affiliated with Envato staff)

679 posts Cudazi
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Has sold $250,000+ on Envato Market
  • Has referred 500+ members
+11 more
cudazi
Envato team
says

Hey snipesnipes – I’m looking into the situation now and will reply (to the ticket) in just a few minutes.

4 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Canada
  • Has collected 1+ items on Envato Market
snipesnipes
says

Hey thx they have solved my issue and very well .. thanks again now I see you’re there and it is nice to know .. have a nice day .

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