381 posts
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Won a Most Wanted contest
  • Has sold $500,000+ on Envato Market
+7 more
redfactory
says
590 posts
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
CodeSwift
says

We use this: http://codecanyon.net/item/authorhq-wordpress-plugin-for-marketplace-authors/889829 Works perfectly :)

Yeah, we use it as well. It’s awesome.

Had a few customers complaining about not being able to register an account but i’m pretty sure it’s an issue with the Themeforest API and not the plugin.

272 posts The Dominant One
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Became a Top 20 Author of the Month
+7 more
wptitans
says

We use this: http://codecanyon.net/item/authorhq-wordpress-plugin-for-marketplace-authors/889829 Works perfectly :)

We use it also but we’re switching to zendesk because of the growth and future plans.

Authorhq is a fine tool but it’s missing some important functions inside the backend and front-end. The license registering and api integration is a great plus of the authorhq but forum control needs improvement.

At the end it’s just a matter of what you’ll are used to and which tool you love to work with.

968 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Had an item that was trending
+9 more
Dream-Theme
says


We use this: http://codecanyon.net/item/authorhq-wordpress-plugin-for-marketplace-authors/889829 Works perfectly :)

We use it also but we’re switching to zendesk because of the growth and future plans.

Authorhq is a fine tool but it’s missing some important functions inside the backend and front-end. The license registering and api integration is a great plus of the authorhq but forum control needs improvement.

At the end it’s just a matter of what you’ll are used to and which tool you love to work with.

Why zendesk and not kayako.com ? Don’t you want to have a self-hosted solution.

501 posts
  • Has referred 1000+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Became a Top 20 Author of the Month
+10 more
pixelentity
says

zendesk is quite powerful, easy to setup and now starting plan is so damn cheap that a self hosted solution is defo not worth the effort.

272 posts The Dominant One
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Became a Top 20 Author of the Month
+7 more
wptitans
says

zendesk is quite powerful, easy to setup and now starting plan is so damn cheap that a self hosted solution is defo not worth the effort.

Damn right, 20$ a year with 3 agents is peanuts.

968 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Had an item that was trending
+9 more
Dream-Theme
says


zendesk is quite powerful, easy to setup and now starting plan is so damn cheap that a self hosted solution is defo not worth the effort.
Damn right, 20$ a year with 3 agents is peanuts.

sure, but how are you going to check the purchase code? You won’t be able to modify the software to do it automatically. And doing it manually is real pain in butt :D

272 posts The Dominant One
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Became a Top 20 Author of the Month
+7 more
wptitans
says



zendesk is quite powerful, easy to setup and now starting plan is so damn cheap that a self hosted solution is defo not worth the effort.
Damn right, 20$ a year with 3 agents is peanuts.
sure, but how are you going to check the purchase code? You won’t be able to modify the software to do it automatically. And doing it manually is real pain in butt :D

Your able to work with, third party api, Javascript Widgets. Everything is fully customizable, zendesk really has improved their workflow and things are a lot easier to create.it’s even possible to create custom apps which can be used within the support section.

968 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $2M+ on Envato Market
  • Had an item that was trending
+9 more
Dream-Theme
says

If anyone is interested, my searches ended here: http://www.woothemes.com/2012/08/inside-woohq-support-workflow/

Conclusion: support forums sucks :D

4474 posts ThemeForest Senior Reviewer
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Member of the Envato Team
+14 more
Ivor
Envato team
says

If anyone is interested, my searches ended here: http://www.woothemes.com/2012/08/inside-woohq-support-workflow/ Conclusion: support forums sucks :D

If you check the comments below you will find the right answer.

tl;dr PEOPLE WANT THEIR SUPPORT FORUM BACK !

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