3 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
edgaroliveira says

Hello, I just made a purchase on the site. How do I download the file? The site sends me an e-mail? Can you help? Thank you.

3445 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

Hi Edgar,

Normally you would receive an email confirming your purchase. You would then download the product from your downloads page http://graphicriver.net/user/edgaroliveira/downloads

However, since you don’t have a purchase badge, if you don’t see any downloads on your downloads page, it probably means the purchase was not completed. If you are sure your account has been charged, it’s best to contact support :)

Best,

Chris

DiogoRedinDevelopment
DiogoRedinDevelopment Recent Posts Threads Started
564 posts
  • Located in Portugal
  • Contributed a blog post
  • Helped several times protecting Envato Market against copyright violations
  • Has sold $5,000+ on Envato Market
+4 more
DiogoRedinDevelopment says
3 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
edgaroliveira says

Thanks Chris and Diogo I just make the deposit and clicked buy, but have not received any e-mail. I thought it was instantaneous. This badge must be visible to purchase on my page?

810 posts We're a nice team!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has sold $125,000+ on Envato Market
+9 more
ThemeFocus says

Strange! I didn’t you got a badges about bought anything,why u said u buy a item?

5538 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Sometimes a badge may take a while to show up. Check your account dashboard up in the top right corner and select Downloads. All your purchased files will be available there :)

214 posts
  • Has referred 1+ members
  • Has collected 50+ items on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Sells items exclusively on Envato Market
agusmu says
edgaroliveira said
Thanks Chris and Diogo I just make the deposit and clicked buy, but have not received any e-mail. I thought it was instantaneous. This badge must be visible to purchase on my page?

When purchasing an item, I always get a ‘Purchase Confirmation’ email and there is ‘Download Your Purchase’ link there… ;-)

3 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
edgaroliveira says

thanks for the help, e-mail confirmation has just arrived. It took but arrived:)

5538 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

And I see your badge showed up as well :)

by
by
by
by
by
by