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edgaroliveira
says

Hello, I just made a purchase on the site. How do I download the file? The site sends me an e-mail? Can you help? Thank you.

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sevenspark
Moderator
says

Hi Edgar,

Normally you would receive an email confirming your purchase. You would then download the product from your downloads page http://graphicriver.net/user/edgaroliveira/downloads

However, since you don’t have a purchase badge, if you don’t see any downloads on your downloads page, it probably means the purchase was not completed. If you are sure your account has been charged, it’s best to contact support :)

Best,

Chris

DiogoRedinDevelopment
DiogoRedinDevelopment Recent Posts Threads Started
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DiogoRedinDevelopment
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3 posts
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edgaroliveira
says

Thanks Chris and Diogo I just make the deposit and clicked buy, but have not received any e-mail. I thought it was instantaneous. This badge must be visible to purchase on my page?

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ThemeFocus
says

Strange! I didn’t you got a badges about bought anything,why u said u buy a item?

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KingDog
Envato team
says

Sometimes a badge may take a while to show up. Check your account dashboard up in the top right corner and select Downloads. All your purchased files will be available there :)

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agusmu
says
edgaroliveira said
Thanks Chris and Diogo I just make the deposit and clicked buy, but have not received any e-mail. I thought it was instantaneous. This badge must be visible to purchase on my page?

When purchasing an item, I always get a ‘Purchase Confirmation’ email and there is ‘Download Your Purchase’ link there… ;-)

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edgaroliveira
says

thanks for the help, e-mail confirmation has just arrived. It took but arrived:)

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KingDog
Envato team
says

And I see your badge showed up as well :)

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