35 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars
nicole_89 says

Today I received this review http://imgur.com/fwYocG9 I’m not sure that this user is just a noob or he is blackmailing me with the 1 star rating to customize the theme for him.

How can we get rid of these ratings? can we also have a flag rating for review option like we have for forum and comments posts?

1474 posts
  • Author had a File in an Envato Bundle
  • Bought between 1 and 9 items
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
Bedros says

Unbelievable. :|
This is not a new trend, unfortunately.

What’s wrong with these people.
Kindly asking would be enough for support.

474 posts
  • Europe
  • Exclusive Author
  • Most Wanted Bounty Winner
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Envato Studio (Microlancer) Beta Tester
  • Has been a member for 2-3 years
rayoflightt says

Can you contact him? If you can ask him what is the problem. Maybe he will change it when you help him and maybe the problem is because he didn’t read documentation or something. But if he insist on customization then I’m afraid you don’t have chance. You can try to ask support for removing but that is not likely they will do that.

922 posts
  • Author had a Free File of the Month
  • Beta Tester
  • Envato Studio (Microlancer) Beta Tester
  • Sold between 10 000 and 50 000 dollars
  • Bought between 50 and 99 items
  • Referred between 1 and 9 users
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
+2 more
greenline says

I’ve seen this before: 1 star rating, asking for support. Then…
If you help with the customization, if you do everything they require, they change it to 5 stars.
If you don’t, they will leave it as 1 star rating.

Definitely blackmail
Happens to me too, quite often.
:(

I haven’t found the solution yet. So I am interested too about the solution.

1196 posts How's the surf doing?
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • United Kingdom
  • Referred between 200 and 499 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Envato Studio (Microlancer) Beta Tester
+1 more
tommusrhodus says

I’d be interested to see the result of what happens here.

Recently there was a thread about an Author contacting a buyer over a rating that they didn’t think was deserved, and the support team took that very seriously (as they should), however this should also be taken very seriously, this is a clear breakdown of the ratings system and needs to be addressed.

35 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars
nicole_89 says

Can you contact him? If you can ask him what is the problem. Maybe he will change it when you help him and maybe the problem is because he didn’t read documentation or something. But if he insist on customization then I’m afraid you don’t have chance. You can try to ask support for removing but that is not likely they will do that.

Funny thing is that there is no contact form on his profile page and he didn’t contact me in any other way.

1377 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Envato Studio (Microlancer) Beta Tester
  • Referred between 50 and 99 users
  • Slovenia
Anps says

Do not negotiate with terrorists!!! :)

474 posts
  • Europe
  • Exclusive Author
  • Most Wanted Bounty Winner
  • Sold between 10 000 and 50 000 dollars
  • Referred between 1 and 9 users
  • Envato Studio (Microlancer) Beta Tester
  • Has been a member for 2-3 years
rayoflightt says

I had similar situation few days ago and I wrote about that on forum. I had luck to find his website because it has the same name as his profile name and I contacted him that way.

35 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars
nicole_89 says

I had similar situation few days ago and I wrote about that on forum. I had luck to find his website because it has the same name as his profile name and I contacted him that way.

Unfortunately I didn’t find anything relevant when searching his username on google also his profile page is blank and it doesn’t have the contact form.

438 posts WordPress Gurus!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 200 and 499 users
  • United States
ThemeBeans says

From last year lol: http://themeforest.net/forums/thread/ratings-are-stupids/24933?page=10#719409

I had a similar experience from a buyer, but he/she emailed me as well (at least there was communication). Sent over some help, never heard back, 1 star rating remained… Suppose these things will just keep happening, no matter the product/team/support. The nature of the beast.

by
by
by
by
by
by