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StudioLeBus
says

Helllo all, the support asked me to post about what happened to me so here it is : I know that my song Gypsy jazz for Nina had 8 or 9 5 stars rating maybe more, but since the rating system changed it has… zero !!! this song was featured some weeks ago so i’m pretty sure of what i say…

anyone of the staff can help to solve this ? maybe it happened to someone else ?

thanks for any help !

Dan

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StudioLeBus
says

Anyone ?? anyhelp ? Staff ? i should forget my ratings ? :(

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Cryonics
says

I have same problem, I remember when 20% of my tracks are with rating 5 stars, but now my tracks haven’t stars, wtf?

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Dzinc
says

Hi guys, we certainly don’t want existing ratings to go missing or suddenly disappear. Have you already opened a support ticket regarding the issue?

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StudioLeBus
says

Hi ! thanks for the answer, the support told me to open a thread on the forum to have some help… my ticket ID: RMV-931-97827

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Dzinc
says

Hi Dan, you might want post the issue in the official ratings thread, as this is something the developers will want to look into. Your patience is appreciated.

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permian
says

... the support told me to open a thread on the forum to have some help…

Are they assuming that we have access to envato’s databases to play with ratings? How can we help?
All we could say is that your song has been rated less than 3 times, but seems like you’re certain in the opposite.

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StudioLeBus
says

‘don’t know… the support told me that marketplace development team are collecting feedback on the new ratings system on this thread now : http://themeforest.net/forums/thread/new-feature-ratings-breakdown/96703 ..

not so big deal, but i was happy with this song’s rating ! :)

LightLotusProduction
LightLotusProduction Recent Posts Threads Started
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LightLotusProduction
says

Sorry to hear that! But I think if that was what you achieved then you should get it back :) I’m sure support will help you soon! Good luck.

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PrismicStudios
says

I’ve got missing ratings too, unfortunately I don’t know how many are gone, but for sure one of my tracks which was 5 star with at least 5 5 star ratings has vanished!

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