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catherinehills says

Hi Folks,

I’m Catherine Hills, Senior User Experience Designer in the Marketplace Community team.

We have just released a new Rating Reasons survey so we can provide better support to the community. Now, when you have rated an item on the downloads page, you will be directed to a short survey that asks you for the reasons for your rating.

Your answers will be private and will help us improve our ratings system and eventually the entire site. We would really love your feedback!

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Firsh says

Seems great. By private do you mean that only Envato can see them? Or just that it’s not public but the authors can see the rating comments?

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visualpressure says

woooooo!!! great addition. Thank you Catherine!

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Australia says

that LED not that LEAD

oh and looks ace

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manuelvega says

Cool ! Thanks

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ChillThemes says

Nice, didn’t expect this feature so soon!


Seems great. By private do you mean that only Envato can see them? Or just that it’s not public but the authors can see the rating comments?

I would like to know this also.

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dnp_theme says

If the comment is ambiguous and rating is low, will the rating still be taken into consideration?

Also, if users give low rating for support, can this be taken into consideration?

In both cases, these n00bs must be banned.

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compactcode says

Seems great. By private do you mean that only Envato can see them? Or just that it’s not public but the authors can see the rating comments?

Only Envato can see them for now.

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justinfrench Envato team says

Seems great. By private do you mean that only Envato can see them? Or just that it’s not public but the authors can see the rating comments?

Private to Envato — it’s part of our research, learning what the buyers are thinking about and value when they rate items. Providing this kind of data to authors is a heavily requested feature (we know, we know! :)), and the first step for us is gaining a better understanding of how the existing system is being used.

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sanisoft says

Are comments required when a rating of 1 or 2 star is given?

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