1778 posts
    Has referred 10+ members Has sold $1,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 100+ items on Envato Market
+11 more
SamBerson says

probably already suggested but please allow buyer to rate the item directly on the item page.

Good suggestion!

491 posts
    Has collected 1+ items on Envato Market Member of the Envato Team Located in Australia Has been part of the Envato Community for over 2 years
+1 more
justinfrench Envato team says

Care to share some info?

Yes, thanks for the reminder :)

This one is easy to answer: There were about 20,000 ratings collected in that time frame, about half provided a reason (from the list), and over a third of those provided additional comments (about 3000).

More generally, we’ve made a lot of progress analysing the quant data (facts, figures). The current focus is getting through the qual (the 3000 additional comments) to understand the context (especially on negative ratings — was there a problem with the item, or a misunderstanding, mismatched expectations, etc).

1 post
    Has been part of the Envato Community for over 2 years Located in United Kingdom
blalorhml says

How to take that rating sheet?

631 posts
    Has referred 50+ members Has sold $40,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 100+ items on Envato Market
+6 more
UBLThemes says


Care to share some info?

Yes, thanks for the reminder :)

This one is easy to answer: There were about 20,000 ratings collected in that time frame, about half provided a reason (from the list), and over a third of those provided additional comments (about 3000).

More generally, we’ve made a lot of progress analysing the quant data (facts, figures). The current focus is getting through the qual (the 3000 additional comments) to understand the context (especially on negative ratings — was there a problem with the item, or a misunderstanding, mismatched expectations, etc).

I think a flag for review on the comments (Which I know is there already), on the people who threaten bad feedback if you do not customise their sites etc, then envato can suspend their voting privileges or something.

I have just recently had a user give a 5* rating and about a week later they ask for small customisations.

We gave it to them, after about 3-4 customisations we kindly pointed we already given them some customisation.

This person publicly said, my 5* is now 1*.

People like this should have their account suspended from rating.

64 posts
    Has referred 1+ members Has sold $1,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 1+ items on Envato Market
+3 more
rerror says

Cool ! Thanks

235 posts themesdepot.org
    Has referred 10+ members Has sold $125,000+ on Envato Market Has collected 50+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+6 more
ThemesDepot says

Will this tool ever be released to the authors? It also seems it has been removed now? It’s frustrating getting a 1 start rating from some buyers and nothing that would indicate anybody is supremely unhappy, no comments, no emails, no post on forum, absolutely nothing.

Any answer, possibly from the staff?

Thank you.

5863 posts
    Sells items exclusively on Envato Market Elite Author: Sold more than $75,000 on Envato Market Has sold $125,000+ on Envato Market Has been part of the Envato Community for over 6 years
+8 more
VF says

Will this tool ever be released to the authors? It also seems it has been removed now? It’s frustrating getting a 1 start rating from some buyers and nothing that would indicate anybody is supremely unhappy, no comments, no emails, no post on forum, absolutely nothing.

Any answer, possibly from the staff?

Thank you.

Since these feature based discussion threads are almost abandoned, better ask your questions on threads like this:

http://themeforest.net/forums/thread/take-a-photo-tour-of-envatos-new-melbourne-headquarters/114358?page=4#932216
235 posts themesdepot.org
    Has referred 10+ members Has sold $125,000+ on Envato Market Has collected 50+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+6 more
ThemesDepot says


Will this tool ever be released to the authors? It also seems it has been removed now? It’s frustrating getting a 1 start rating from some buyers and nothing that would indicate anybody is supremely unhappy, no comments, no emails, no post on forum, absolutely nothing.

Any answer, possibly from the staff?

Thank you.

Since these feature based discussion threads are almost abandoned, better ask your questions on threads like this:

http://themeforest.net/forums/thread/take-a-photo-tour-of-envatos-new-melbourne-headquarters/114358?page=4#932216

Thanks for the suggestion, even though i don’t think thats an appropriate topic for this matter, i’ve also requested a staff reply, hoping in a real answer…

1999 posts
    Has referred 50+ members Has sold $500,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+9 more
bitfade says

Since these feature based discussion threads are almost abandoned, better ask your questions on threads like this:
lol … ouch! (buuurn! meme here)
3748 posts
    Has referred 200+ members Has sold $125,000+ on Envato Market Has collected 50+ items on Envato Market Won a competition
+9 more
pezflash says


Since these feature based discussion threads are almost abandoned, better ask your questions on threads like this:
lol … ouch! (buuurn! meme here)

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