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anago says

I just got a 1star rating because the client did not unzip the package before installing my wordpress plugin. He was trying to install the zip file with the documentation and screenshots included… He got upset and gave me rage 1 stars.

Ruining my 3 months work in a second. Somehow these very low ratings must be reviewed…

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justinfrench Envato team says

After seeing the list of Primary Reasons, do you already have a plan about what is to do next?

I mean, I don’t see how the collected info could possible change the outcome.

Aren’t you going to place a mandatory review field along with the rating?

Or could you please explain how the collected info would change the next rating improvement? Suppose the vast majority choose Support or General quality or other option, then what? How that will change things?

Also, how long are you planning to “research” in this way?

Will this be the only way of research, or will there be further researches?

Starting with the last question first, we will be combining this with surveys and/or interviews with both buyers and authors. We’ll continue to collect this data until we feel we have a great representative sample — this is not planned to be a permanent feature, but I don’t have an exact timeline for it’s removal (or enhancement) either.

I can’t tell you exactly what we’ll learn from the data because I haven’t seen it yet. It may drastically alter our plans, or confirm many of the opinions expressed by some authors in the forums. I’m not going to discuss or commit to future plans in detail until I feel we know enough to make an informed decision.

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gbs says

I agree that researching is the proper method to get things started. Better late than never, so thank Devs and hope you guys would get this feature released in this year :)

Best,

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justinfrench Envato team says

Really? Why? What’s wrong with the current Flag comment feature?

For starters, we have no idea how many moderators we’d need to handle the volume of disputes, because we have no insight into how many buyers are being “fair” or “relevant” with their rating.

Data helps us with this :)

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Melodality says

This is surely a step forward in the right direction, but what about AudioJungle? Sales have dropped significantly for items which have 4 and 4.5 Stars total for no reason, because in this marketplace what you hear is what you get, nothing changes when you purchase an audio track, it’s still the same as in the preview (expect it has no watermark). Are there any plans on changing the rating system specifically for Audiojungle?

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justinfrench Envato team says

Aren’t support and customizations 100% optionnal ?

We added these options in after debating it quite a bit. We need the truth, which means adding these options in explicitly, even if it temporarily might create the wrong expectation in buyers minds.

Support and customisations are still 100% optional, and there are no plans otherwise.

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justinfrench Envato team says

there should be no primary reason, only the comment feedback. let the buyer write freely and with no bias from the system.

We’ll keep an eye on this (especially the “Other” responses).

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justinfrench Envato team says

I just got a 1star rating because the client did not unzip the package before installing my wordpress plugin. He was trying to install the zip file with the documentation and screenshots included… He got upset and gave me rage 1 stars. Ruining my 3 months work in a second. Somehow these very low ratings must be reviewed…

We hear you, we’re doing our best to get to a solution as fast as possible, but also with careful consideration.

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justinfrench Envato team says

This is surely a step forward in the right direction, but what about AudioJungle? Sales have dropped significantly for items which have 4 and 4.5 Stars total for no reason, because in this marketplace what you hear is what you get, nothing changes when you purchase an audio track, it’s still the same as in the preview (expect it has no watermark). Are there any plans on changing the rating system specifically for Audiojungle?

Yep, AJ and some other categories don’t lend themselves well to star ratings. We’re very interested to see the reasons behind ratings on those items :)

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CodingJack says


Aren’t support and customizations 100% optionnal ?

We added these options in after debating it quite a bit. We need the truth, which means adding these options in explicitly, even if it temporarily might create the wrong expectation in buyers minds.

Support and customisations are still 100% optional, and there are no plans otherwise.

Regardless if support is optional, buyers expect it and will always rate based on in. It’s just a part of the business. But “customization help” is not and never has been part of the business. And it’s a really unfair message to be sending to buyers, even if you’re just trying to collect data.

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