1748 posts Don't Worry, Be Happy
    Has referred 200+ members Has sold $250,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
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FinalDestiny says

If you add it in the “Reasons” list, the buyer thinks he deserved some customization and support and that can make him change his rating.

If he comes to rate and is still not decided and sees “Customization help” in the options list and, previously, he had a customization question, he’ll think customization is actually included and since he didn’t receive any help, he’ll probably rate it poor.

If it’s not required, then remove it at all from the reasons list. You rate based on what you receive, not on what you CAN receive.

And hiding the info from the authors is pointless, they rate our products, not your website, so we’re the ones that should see them at first.

199 posts
    Has referred 1+ members Has sold $1+ on Envato Market Has collected 1+ items on Envato Market Sells items exclusively on Envato Market
+2 more
footagecentral says

SOUNDS GREAT!!!!!!! Can’t wait to see it in action!!!!

4193 posts Community Mod Building awesome stuff for your mobile devices!
    Has referred 100+ members Has sold $125,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 1+ items on Envato Market
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Enabled Volunteer moderator says

Finally! You guys are absolutely great!!! :)

582 posts
    Has been part of the Envato Community for over 5 years Has referred 10+ members Has sold $10,000+ on Envato Market Has collected 50+ items on Envato Market
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jayc says

“Customization help” and “Support” must be removed, why did you add it anyway? This way you force authors to offer it. By the way one hour of custom work costs double as the theme, who is going to pay for that?

63 posts
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sanisoft says

“Customization help” and “Support” must be removed, why did you add it anyway? This way you force authors to offer it.

+1

1257 posts
    Has been part of the Envato Community for over 2 years Has referred 200+ members Has sold $75,000+ on Envato Market and is now an Elite Author Has been a beta tester for an Envato feature
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Pricop says

Finally some good news, but 1* and 2* reason should not be optional.

210 posts
    Has referred 10+ members Has sold $5,000+ on Envato Market Has collected 1+ items on Envato Market Located in Europe
+2 more
RoundedHexagon says

Great feature!


Finally some good news, but 1* and 2* reason should not be optional.

I totally agree!

3 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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kreatura says

Finally some good news, but 1* and 2* reason should not be optional.

I also totally agree! Some users give a one star rating to our plugins just because they cannot properly install / setup them (even with included well-detailed documentation) or they have a lot of outdated themes / plugins that can cause a lot of issues, etc.

I think that these are not correct reasons!

126 posts I make pretty things.
    Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Made it to the Authors' Hall of Fame
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guuthemes says

If you add it in the “Reasons” list, the buyer thinks he deserved some customization and support and that can make him change his rating.

If he comes to rate and is still not decided and sees “Customization help” in the options list and, previously, he had a customization question, he’ll think customization is actually included and since he didn’t receive any help, he’ll probably rate it poor.

If it’s not required, then remove it at all from the reasons list. You rate based on what you receive, not on what you CAN receive.

And hiding the info from the authors is pointless, they rate our products, not your website, so we’re the ones that should see them at first.

+1

442 posts
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ZozoUI says

Are comments required when a rating of 1 or 2 star is given?

yes a good one.

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