2065 posts Don't Worry, Be Happy
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FinalDestiny
says

If you add it in the “Reasons” list, the buyer thinks he deserved some customization and support and that can make him change his rating.

If he comes to rate and is still not decided and sees “Customization help” in the options list and, previously, he had a customization question, he’ll think customization is actually included and since he didn’t receive any help, he’ll probably rate it poor.

If it’s not required, then remove it at all from the reasons list. You rate based on what you receive, not on what you CAN receive.

And hiding the info from the authors is pointless, they rate our products, not your website, so we’re the ones that should see them at first.

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footagecentral
says

SOUNDS GREAT!!!!!!! Can’t wait to see it in action!!!!

4948 posts Community Mod Building awesome stuff for your mobile devices!
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Enabled
Moderator
says

Finally! You guys are absolutely great!!! :)

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jayc
says

“Customization help” and “Support” must be removed, why did you add it anyway? This way you force authors to offer it. By the way one hour of custom work costs double as the theme, who is going to pay for that?

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sanisoft
says

“Customization help” and “Support” must be removed, why did you add it anyway? This way you force authors to offer it.

+1

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Pricop
says

Finally some good news, but 1* and 2* reason should not be optional.

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RoundedHexagon
says

Great feature!


Finally some good news, but 1* and 2* reason should not be optional.

I totally agree!

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kreatura
says

Finally some good news, but 1* and 2* reason should not be optional.

I also totally agree! Some users give a one star rating to our plugins just because they cannot properly install / setup them (even with included well-detailed documentation) or they have a lot of outdated themes / plugins that can cause a lot of issues, etc.

I think that these are not correct reasons!

242 posts I make pretty things.
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guuthemes
says

If you add it in the “Reasons” list, the buyer thinks he deserved some customization and support and that can make him change his rating.

If he comes to rate and is still not decided and sees “Customization help” in the options list and, previously, he had a customization question, he’ll think customization is actually included and since he didn’t receive any help, he’ll probably rate it poor.

If it’s not required, then remove it at all from the reasons list. You rate based on what you receive, not on what you CAN receive.

And hiding the info from the authors is pointless, they rate our products, not your website, so we’re the ones that should see them at first.

+1

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ZozoUI
says

Are comments required when a rating of 1 or 2 star is given?

yes a good one.

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