1959 posts Don't Worry, Be Happy
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has referred 200+ members
+8 more
FinalDestiny says

If you add it in the “Reasons” list, the buyer thinks he deserved some customization and support and that can make him change his rating.

If he comes to rate and is still not decided and sees “Customization help” in the options list and, previously, he had a customization question, he’ll think customization is actually included and since he didn’t receive any help, he’ll probably rate it poor.

If it’s not required, then remove it at all from the reasons list. You rate based on what you receive, not on what you CAN receive.

And hiding the info from the authors is pointless, they rate our products, not your website, so we’re the ones that should see them at first.

199 posts
  • Has referred 1+ members
  • Has sold $1+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
footagecentral says

SOUNDS GREAT!!!!!!! Can’t wait to see it in action!!!!

4598 posts Community Mod Building awesome stuff for your mobile devices!
  • Contributed a blog post
  • Elite Author: Sold more than $75,000 on Envato Market
  • Helps us moderate the forums
  • Has sold $125,000+ on Envato Market
+15 more
Enabled Moderator says

Finally! You guys are absolutely great!!! :)

608 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+4 more
jayc says

“Customization help” and “Support” must be removed, why did you add it anyway? This way you force authors to offer it. By the way one hour of custom work costs double as the theme, who is going to pay for that?

63 posts
  • Has referred 200+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Had an item featured on Envato Market
+3 more
sanisoft says

“Customization help” and “Support” must be removed, why did you add it anyway? This way you force authors to offer it.

+1

1373 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 200+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+8 more
Pricop says

Finally some good news, but 1* and 2* reason should not be optional.

210 posts
  • Has sold $5,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 50+ members
  • Has collected 1+ items on Envato Market
+2 more
RoundedHexagon says

Great feature!


Finally some good news, but 1* and 2* reason should not be optional.

I totally agree!

3 posts
  • Has referred 1000+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
kreatura says

Finally some good news, but 1* and 2* reason should not be optional.

I also totally agree! Some users give a one star rating to our plugins just because they cannot properly install / setup them (even with included well-detailed documentation) or they have a lot of outdated themes / plugins that can cause a lot of issues, etc.

I think that these are not correct reasons!

157 posts I make pretty things.
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
guuthemes says

If you add it in the “Reasons” list, the buyer thinks he deserved some customization and support and that can make him change his rating.

If he comes to rate and is still not decided and sees “Customization help” in the options list and, previously, he had a customization question, he’ll think customization is actually included and since he didn’t receive any help, he’ll probably rate it poor.

If it’s not required, then remove it at all from the reasons list. You rate based on what you receive, not on what you CAN receive.

And hiding the info from the authors is pointless, they rate our products, not your website, so we’re the ones that should see them at first.

+1

444 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
ZozoUI says

Are comments required when a rating of 1 or 2 star is given?

yes a good one.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by