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delgibbons says

Great idea :D just gone through my downloads and rated them. Takes a bit longer to rate lots of stuff with the new ratings page added, but its for the best :D

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KingDog Staff says

nonetheless, while you’re collecting this data, a lot of buyers would see those options and assume that both “support” and “customization” are valid primary reasons to rate an item.

And that’s exactly why we have the option in there. Like it or not, if a buyer is using the ratings area as their prime way of making a comment on item support, then we want to know that. Obviously it will be something we want to look at.

Please remember again that this is a data collection phase only. Yes we realize that item support is completely at the discretion of the author. However we won’t know how big a part “item support” plays in a buyers reasoning for rating an item unless we ask the question in the first place :)

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bitfade says

And that’s exactly why we have the option in there. Like it or not, if a buyer is using the ratings area as their prime way of making a comment on item support, then we want to know that. Obviously it will be something we want to look at.
You’re not just asking them, you’re telling buyers that “customization” is a valid reason. To know why a buyer rated X, a simple “Why you rated X ?” question would be more than enough, there’s no need for a dropdown.
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SurStudio says


nonetheless, while you’re collecting this data, a lot of buyers would see those options and assume that both “support” and “customization” are valid primary reasons to rate an item.

And that’s exactly why we have the option in there. Like it or not, if a buyer is using the ratings area as their prime way of making a comment on item support, then we want to know that. Obviously it will be something we want to look at.

Please remember again that this is a data collection phase only. Yes we realize that item support is completely at the discretion of the author. However we won’t know how big a part “item support” plays in a buyers reasoning for rating an item unless we ask the question in the first place :)

Lets say Item Support is the option chosen by the majority. Then what?

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Typps says

Don’t mean to step on anyone’s toes here but while item support and customization are optional, this could very well be why a person is rating the file. Hence it’s a valid option in the dropdown.

I always provide support even though it is optional and most buyers that rate my items do so because of this, at least the positive ones and is what I like to believe, though I could be wrong erhm…see, I really don’t know, which makes it a valid option and interesting feedback to collect :)

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VF says


nonetheless, while you’re collecting this data, a lot of buyers would see those options and assume that both “support” and “customization” are valid primary reasons to rate an item.

And that’s exactly why we have the option in there. Like it or not, if a buyer is using the ratings area as their prime way of making a comment on item support, then we want to know that. Obviously it will be something we want to look at.

Please remember again that this is a data collection phase only. Yes we realize that item support is completely at the discretion of the author. However we won’t know how big a part “item support” plays in a buyers reasoning for rating an item unless we ask the question in the first place :)

Would be helpful if we know how long it will stay as data collection phase. If the support and customization listed for 1 solid month – it will teach or confuse buyers to expect support and customization. Simple logic intentionally misunderstood?

And the support and customization reasons listed even for a PhotoDune item. Doesn’t sounds like much efforts made to get a relevant data from the ratings. None of the Photo (or music) in this world going to be rated for support and customization – its ok, Envato doesn’t aware this fact and needs data collection to see this.

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Parallelus says

I have to agree with the others about pre-selected answers being a bad idea. It leads the person to an answer. You’re going to get much more useful responses from just a text area. However, I also know it’s a lot easier to just generate a statistic from the answers chosen in that select and make some nice graphs. You guys probably love pretty graphs around the office. I know I do.

Reading every answers and classifying the responses is much more work and probably not what Envato is interested in. If I might suggest an alternative. You could have the same information available by posing it as a question, rather than offering it as an answer. For example, a series of options like:

(Choose 1 for not at all, 5 for extremely important)

  • Was support a factor in your rating? [select 1-5]
  • Did getting customization from the author effect your rating? [select 1-5]
  • How important was the price? [select 1-5]
  • Are design and aesthetics a key factor? [select 1-5]
  • and so on…

From that you can get a LOT more valuable data and you’re ASKING them instead of putting words in their mouth. This is “survey 101” stuff. You don’t lead the person to answers unless you’re intentionally trying to get a specific outcome and that should not be the case here. There is no benefit to skewing this survey “for internal purposes” that I can imagine.

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KingDog Staff says

I have to agree with the others about pre-selected answers being a bad idea. It leads the person to an answer. You’re going to get much more useful responses from just a text area. However, I also know it’s a lot easier to just generate a statistic from the answers chosen in that select and make some nice graphs. You guys probably love pretty graphs around the office. I know I do.

You touch on probably the biggest reason we have to have some pre-selected answers. It makes it exponentially harder if we just have a fill-in-the-blank box and we have go through each and every response to determine which category it falls under. To quote an Internet meme “Ain’t nobody got time for that!” :)

And thanks for your feedback so far. I’m sure Justin is going to enjoy reading through all the responses.

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Parallelus says


I have to agree with the others about pre-selected answers being a bad idea. It leads the person to an answer. You’re going to get much more useful responses from just a text area. However, I also know it’s a lot easier to just generate a statistic from the answers chosen in that select and make some nice graphs. You guys probably love pretty graphs around the office. I know I do.

You touch on probably the biggest reason we have to have some pre-selected answers. It makes it exponentially harder if we just have a fill-in-the-blank box and we have go through each and every response to determine which category it falls under. To quote an Internet meme “Ain’t nobody got time for that!” :)

And thanks for your feedback so far. I’m sure Justin is going to enjoy reading through all the responses.

Yes, I totally understand the need for some metrics like this. I never have time myself and you guys have way more going on so I respect the reasoning.

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CodingJack says

The fact that Envato wants to collect this data is understandable. And it’s also obvious why they’re looking for canned responses to evaluate the data.

Unfortunately the process has negative consequences. As Bitfade said, the issue here is “You’re not just asking them, you’re telling buyers that “customization” is a valid reason.”

When the new “item support” tab came out, canned text was proposed. AUthors then made the argument, “If support isn’t required, Envato shouldn’t be defining our level of support”. The highly reasonable men/women in charge agreed, and canned text has since been removed from the program.

This situation is no different. Free customizations are not required. And as long as that’s the case, the idea that buyers should be rating based on this particular criteria should not be floated.

Not everything needs to be automated. It wouldn’t take an unreasonable amount of man-hours to just read the text responses of the low star ratings. And you’re bound to gather a lot more quality information doing that anyway.

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