272 posts The Dominant One
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wptitans
says

Hi,

Question for Envato developers. Is it possible to implement a feature which let’s us see who rated our items.

This way we can provide NO MORE future support for these person who are rating items 1 or 2 stars because they don’t get help within 10 minutes.

Thanks

149 posts
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+1 more
IulianN
says

a feature which let’s us see who rated our items.

+1

1688 posts Envato Elite Author
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Tean
says

I believe its not going to happen because its affects buyer’s privacy.

Also, after Envato added ability to edit rating unlimited number of times, this is useless.

2256 posts Digital Artist
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crozer
says

I believe its not going to happen because its affects buyer’s privacy.

How?! This has been bugging my mind ever since I heard it.

1688 posts Envato Elite Author
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Tean
says


I believe its not going to happen because its affects buyer’s privacy.
How?! This has been bugging my mind ever since I heard it.

I guess this is Envato decision.

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maarcin
says

+1 to this

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themeva
says

+1 for this – I’ve recently emailed Envato for a breakdown.

I’ve just experienced the downside of user rating. I think it’s completely unfair that 1 or 2 people can influence the overall ratings because they didn’t understand how the Theme works (or WordPress in general).

I’d rather have the option to give them a refund than lose rating. Or a secondary rating which is by Envato or a group of selected reviewers.

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EireStudio
says

Amazon seem to do this fine, don’t see why Envato can’t.

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janintia
says

Maybe a “Pre-rating” feature that lets the buyer pre-rate the item with only the buyer and the author can see. So the author can “negotiate” the rating given by the buyer before the actual and final rating.

272 posts The Dominant One
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wptitans
says

I know this could be impossible due to privacy reasons but we can see who purchased our files when they need support so why can’t see if and how they gave a rating.

We don’t feel like providing any more support to people who rate our items one or two stars because of such a stupid and childish reason.

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