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aribann says

Not quite the same as referring to clients as Idiots.

I can only lead you to the water

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Australia says


Not quite the same as referring to clients as Idiots.
I can only lead you to the water

More like a puddle

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rayoflightt says

Problem with rating is also that it stays the same even theme is changed and improved over time. Comments at least have the date.

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familychoice says

Informed purchase can be achieved in theme comments, not to mention that informed purchase is already achieved by preview of theme, theme information in description etc. If theme is the same as description and preview show then I don’t see there is a problem so star rating is not necessary at all.

This has been covered at least a hundred times in other threads.

Product descriptions: not always accurate, sometimes misleading and almost all offer support and updates which are at odds with Envato policy. For example, last week a theme popped up bundled with a ‘free’ developer copy of Gravity Forms ‘worth $99’. Obviously this attracted a lot of sales as it was worth more than the price of the theme, but regular customers have seen this before and would know that GF don’t permit this. It was re-written to ‘support’ Gravity Forms instead, but not after a bunch of people had bought it on this basis.

Product demos: Our last 1 star review was for a product that didn’t match the demo, in fact it used an old stylesheet from a previous product and as it had missing features, there was no way on earth it would ever match the demo.

Comments: When you get to ten pages these are impossible to navigate without a search tool, and as they are heavily moderated in favour or authors (covered in threads elsewhere) are not particularly useful as an accurate overview of the product.


Problem with rating is also that it stays the same even theme is changed and improved over time. Comments at least have the date.

No it’s not, customers can amend their ratings, as I do if a product improves or stops being supported.


And using the word idiot to describe your customer is exactly why you will likely remain where you are at

+1

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rayoflightt says

familychoice, I don’t have time to read all threads. If product description is not accurate then it is problem with review of product and if we assume that reviewers can’t find all bugs in theme and it’s description then it is ok to inform TF about product not matching description. In that case review of quality will be started and the same is for demo. Maybe you are the customer who check theme and change rating if it is improved but we can’t left authors to depend on customer’s conscience to decide about ratings.

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UBLThemes says


And using the word idiot to describe your customer is exactly why you will likely remain where you are at
+1

I did not call my buyers idiots, look at what I put instead of bitching what is incorrect!

99% of my buyers are really nice people who actually just want support over something.

The other 1% want free customisations that will make their theme completely different which is what I was stating.

I would not go to a car dealer and buy a car, then afterwards ask for new alloy wheels, new bose audio system, new engine and then state I want this for free because I have just purchased the car from you, that is just idiotic!!!!

So before commenting on something that is incorrect, please read carefully!!!!

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rayoflightt says

Maybe if we hold this thread on first page long enough ( six months at least ) someone from TF team will notice the problem. :depressed:

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familychoice says

If product description is not accurate then it is problem with review of product and if we assume that reviewers can’t find all bugs in theme and it’s description then it is ok to inform TF about product not matching description. In that case review of

I’ve tried doing this, and I’ve also tried alerting customers to misleading claims and missing functionality with products in the comments section and the result is always the same – my comments are removed and the misleading product description left as it was. I’ve also tried clarifying things on this forum with always the same result – thread trashed by a small group of authors, mocked by staff and eventually locked ore deleted.

It’s a complete waste of time so I no longer bother.


Maybe you are the customer who check theme and change rating if it is improved but we can’t left authors to depend on customer’s conscience to decide about ratings.

You can’t force customers to give you good ratings or amend a previously bad rating if the product is improved. If some customers aren’t doing this of their own accord then maybe they’re not as happy with their products as you seem to think they should be.


I would not go to a car dealer and buy a car, then afterwards ask for new alloy wheels, new bose audio system, new engine and then state I want this for free because I have just purchased the car from you, that is just idiotic!!!! So before commenting on something that is incorrect, please read carefully!!!!

I did read it carefully, I’m +1-ing that use of the word ‘idiot’ as a label for your customers is inappropriate. They’ve paid money for your product and so asking for free additional help maybe opportunistic, but calling them ‘idiots’ is just downright offensive. Lets just hope they’re not reading this forum as you might get a few more 1 star ratings on your products.

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rayoflightt says

familychoice, did you try to report theme to support in case if theme and preview with description doesn’t match? Theme could be soft disabled and author would be asked to improve it.

I just don’t want to depend on customer’s conscience.

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UBLThemes says


I would not go to a car dealer and buy a car, then afterwards ask for new alloy wheels, new bose audio system, new engine and then state I want this for free because I have just purchased the car from you, that is just idiotic!!!! So before commenting on something that is incorrect, please read carefully!!!!
I did read it carefully, I’m +1-ing that use of the word ‘idiot’ as a label for your customers is inappropriate. They’ve paid money for your product and so asking for free additional help maybe opportunistic, but calling them ‘idiots’ is just downright offensive. Lets just hope they’re not reading this forum as you might get a few more 1 star ratings on your products.

I am not calling everyone who asks for customisations idiots, im calling the people who rate 1 star ratings for not customising to their needs.

I have a lot of buyers who have asked and I have said we dont mind the odd css jobs but bigger jobs we will need to charge for….

And them buyers just say that is ok we will try it ourselves or they are willing to pay.

Its the people who actually say and I quote from one buyer:

This is bad support I am going to rate 1* if you don’t do it.

You’re telling me this is opinionistic? I call this blackmail, which is against the law in the UK.

Granted for a small case like this, police will not really get involved, but its still against the law!

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