419 posts WordPress Gurus!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 200 and 499 users
  • United States
ThemeBeans says

really, can’t understand what is wrong with my item by just looking at some yellow symbols.

The best :)

362 posts
  • Referred between 10 and 49 users
  • Europe
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
  • Sold between 10 000 and 50 000 dollars
codenegar says

The problem is that just few users rate. One of my items has been sold 140 times, I have more than 100 happy customers who can rate 5 star but only 12 people rate which 5 of them are not happy of their purchase.

419 posts WordPress Gurus!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 200 and 499 users
  • United States
ThemeBeans says

The problem is that just few users rate. One of my items has been sold 140 times, I have more than 100 happy customers who can rate 5 star but only 12 people rate which 5 of them are not happy of their purchase.

I’m sitting at 9% of customers. Kinda stinks.

731 posts
  • Author had a Free File of the Month
  • Grew a moustache for the Envato Movember competition
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
  • Beta Tester
  • Microlancer Beta Tester
  • Bought between 50 and 99 items
  • Referred between 1 and 9 users
  • Has been a member for 1-2 years
+1 more
greenline says

Rating without comments….it’s very frustrating for an author.

I just updated one of my items. A couple of seconds (!) after, a 2 stars rating became a 1 star rating. Is it so wrong if I want to know why?

He did not ask for support… I do any customization to my plugins…I also have a feedback form… and still…I only want to know the reason, to be able to improve.

538 posts
  • Exclusive Author
  • Has been a member for 2-3 years
  • Microlancer Beta Tester
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
Typps says

Rating without comments….it’s very frustrating for an author.

I just updated one of my items. A couple of seconds (!) after, a 2 stars rating became a 1 star rating. Is it so wrong if I want to know why?

He did not ask for support… I do any customization to my plugins…I also have a feedback form… and still…I only want to know the reason, to be able to improve.

Sometimes people are expecting a particular update to make it. You could have mentioned in the comments or through email support that you’ll add something and then forgotten about it. Not finding the promised feature in the update might have triggered the low rating :P

5277 posts The Dude Abides
  • United States
  • Exclusive Author
  • Has been a member for 5-6 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
+5 more
CodingJack says

Sometimes people are expecting a particular update to make it. You could have mentioned in the comments or through email support that you’ll add something and then forgotten about it. Not finding the promised feature in the update might have triggered the low rating :P

Speaking of update notifications (off topic but I’ll post here because Justin seems to be monitoring the thread), when an update is made and we select “send notification email to buyers”, it would be really awesome if the “comment for the reviewer” could be included in the email. I know that box is supposed to be for the reviewer, but we’re usually just describing the update there anyway, so the information is also relevant to buyers. I subscribed to a few purchases to see what the email looks like, and it links to the buyer’s download page. This would be logical if the buyer new what the update was for, but I assume most buyers don’t want to update unless it’s something important. And currently to get that information, the buyer sort of has to play detective and either have to download the item again to see the changelog (possibly wasting bandwidth) or visit the item to see if there’s any notes in the item’s description. So including the update specifics in the email seems like a more streamlined approach.

3365 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark Volunteer moderator says


Sometimes people are expecting a particular update to make it. You could have mentioned in the comments or through email support that you’ll add something and then forgotten about it. Not finding the promised feature in the update might have triggered the low rating :P
Speaking of update notifications (off topic but I’ll post here because Justin seems to be monitoring the thread), when an update is made and we select “send notification email to buyers”, it would be really awesome if the “comment for the reviewer” could be included in the email. I know that box is supposed to be for the reviewer, but we’re usually just describing the update there anyway, so the information is also relevant to buyers. I subscribed to a few purchases to see what the email looks like, and it links to the buyer’s download page. This would be logical if the buyer new what the update was for, but I assume most buyers don’t want to update unless it’s something important. And currently to get that information, the buyer sort of has to play detective and either have to download the item again to see the changelog (possibly wasting bandwidth) or visit the item to see if there’s any notes in the item’s description. So including the update specifics in the email seems like a more streamlined approach.

Agreed. Better yet, separate this into a “Message to customers” box, as sometimes notes to the reviewer aren’t necessarily relevant to customers. It’d be much more useful for buyers to be able to get this information in the email itself. At the very least, provide a link to a standardized change log location that we can manage for each product.

451 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

At the very least, provide a link to a standardized change log location that we can manage for each product.

That’s where I’d like this to head, rather than a “message to customers”. A standardized change log also means the item description is simpler and the experience more consistent for buyers to find this information. Win-win-win-win :)

541 posts Magento Elite & Gravity Maker
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Exclusive Author
GravityDept says


At the very least, provide a link to a standardized change log location that we can manage for each product.
That’s where I’d like this to head, rather than a “message to customers”. A standardized change log also means the item description is simpler and the experience more consistent for buyers to find this information. Win-win-win-win :)

Or a standardized way to link to an externally hosted changelog. My changelog is very detailed and I probably wouldn’t want to duplicate all this info into ThemeForest — especially if I can’t format it properly. That wouldn’t help buyers.

44 posts
  • Italy
  • Sold between 10 000 and 50 000 dollars
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Referred between 50 and 99 users
  • Exclusive Author
GreenTreeLabs says

Last news, what happened to me today: I noticed a downgrade of the rating of a plugin of mine just after a purchase. After few minutes I got this comment: “Lovely, I wasted 14$ and 2 hours of my life”.

I removed the comment reporting it to the staff. With such empty words like those I don’t even want to know why the customer was disappointed, he/she hasn’t been constructive, he/she never asked for support, nothing.

So I ask to Envato staff: how much does it worth a rating of such kind of customer?? It’s clear that customer gave me 1 star (I guess you can check it) and this is the proof that some customer doesn’t even care to ask the author for an enlightment about possible problems, doubts… they just give 1 star and write offensive comments.

Do you think it’s fair they condition the sells of an author?

by
by
by
by
by
by