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ThemeBeans says

The problem is that just few users rate. One of my items has been sold 140 times, I have more than 100 happy customers who can rate 5 star but only 12 people rate which 5 of them are not happy of their purchase.

I’m sitting at 9% of customers. Kinda stinks.

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greenline says

Rating without comments….it’s very frustrating for an author.

I just updated one of my items. A couple of seconds (!) after, a 2 stars rating became a 1 star rating. Is it so wrong if I want to know why?

He did not ask for support… I do any customization to my plugins…I also have a feedback form… and still…I only want to know the reason, to be able to improve.

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Typps says

Rating without comments….it’s very frustrating for an author.

I just updated one of my items. A couple of seconds (!) after, a 2 stars rating became a 1 star rating. Is it so wrong if I want to know why?

He did not ask for support… I do any customization to my plugins…I also have a feedback form… and still…I only want to know the reason, to be able to improve.

Sometimes people are expecting a particular update to make it. You could have mentioned in the comments or through email support that you’ll add something and then forgotten about it. Not finding the promised feature in the update might have triggered the low rating :P

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CodingJack says

Sometimes people are expecting a particular update to make it. You could have mentioned in the comments or through email support that you’ll add something and then forgotten about it. Not finding the promised feature in the update might have triggered the low rating :P

Speaking of update notifications (off topic but I’ll post here because Justin seems to be monitoring the thread), when an update is made and we select “send notification email to buyers”, it would be really awesome if the “comment for the reviewer” could be included in the email. I know that box is supposed to be for the reviewer, but we’re usually just describing the update there anyway, so the information is also relevant to buyers. I subscribed to a few purchases to see what the email looks like, and it links to the buyer’s download page. This would be logical if the buyer new what the update was for, but I assume most buyers don’t want to update unless it’s something important. And currently to get that information, the buyer sort of has to play detective and either have to download the item again to see the changelog (possibly wasting bandwidth) or visit the item to see if there’s any notes in the item’s description. So including the update specifics in the email seems like a more streamlined approach.

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sevenspark Moderator says


Sometimes people are expecting a particular update to make it. You could have mentioned in the comments or through email support that you’ll add something and then forgotten about it. Not finding the promised feature in the update might have triggered the low rating :P
Speaking of update notifications (off topic but I’ll post here because Justin seems to be monitoring the thread), when an update is made and we select “send notification email to buyers”, it would be really awesome if the “comment for the reviewer” could be included in the email. I know that box is supposed to be for the reviewer, but we’re usually just describing the update there anyway, so the information is also relevant to buyers. I subscribed to a few purchases to see what the email looks like, and it links to the buyer’s download page. This would be logical if the buyer new what the update was for, but I assume most buyers don’t want to update unless it’s something important. And currently to get that information, the buyer sort of has to play detective and either have to download the item again to see the changelog (possibly wasting bandwidth) or visit the item to see if there’s any notes in the item’s description. So including the update specifics in the email seems like a more streamlined approach.

Agreed. Better yet, separate this into a “Message to customers” box, as sometimes notes to the reviewer aren’t necessarily relevant to customers. It’d be much more useful for buyers to be able to get this information in the email itself. At the very least, provide a link to a standardized change log location that we can manage for each product.

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justinfrench Envato team says

At the very least, provide a link to a standardized change log location that we can manage for each product.

That’s where I’d like this to head, rather than a “message to customers”. A standardized change log also means the item description is simpler and the experience more consistent for buyers to find this information. Win-win-win-win :)

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GravityDept says


At the very least, provide a link to a standardized change log location that we can manage for each product.
That’s where I’d like this to head, rather than a “message to customers”. A standardized change log also means the item description is simpler and the experience more consistent for buyers to find this information. Win-win-win-win :)

Or a standardized way to link to an externally hosted changelog. My changelog is very detailed and I probably wouldn’t want to duplicate all this info into ThemeForest — especially if I can’t format it properly. That wouldn’t help buyers.

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GreenTreeLabs says

Last news, what happened to me today: I noticed a downgrade of the rating of a plugin of mine just after a purchase. After few minutes I got this comment: “Lovely, I wasted 14$ and 2 hours of my life”.

I removed the comment reporting it to the staff. With such empty words like those I don’t even want to know why the customer was disappointed, he/she hasn’t been constructive, he/she never asked for support, nothing.

So I ask to Envato staff: how much does it worth a rating of such kind of customer?? It’s clear that customer gave me 1 star (I guess you can check it) and this is the proof that some customer doesn’t even care to ask the author for an enlightment about possible problems, doubts… they just give 1 star and write offensive comments.

Do you think it’s fair they condition the sells of an author?

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ImanGM Moderator says

Last news, what happened to me today: I noticed a downgrade of the rating of a plugin of mine just after a purchase. After few minutes I got this comment: “Lovely, I wasted 14$ and 2 hours of my life”.

Hi,

I had the same experience once and it makes me very sad. I was working so hard to keep clients SUPER HAPPY. They were happy enough to give me 5 stars and putting some great testimonials on my item comments page.

But suddenly someone bought the theme and immediately gave it a one star rating and attacked me on the comments page. Don’t want to make it too long but someday he told me that he didn’t choose my theme and his client did it but he just wanted to do a custom design for his client and is trying to change his mind.

Anyway. Now after a month, my item has 20 ratings: 19×5 stars and only 1×1 star. I believe when clients see the stars, they will understand that there is not something wrong with the item or the author when it has so many good ratings…

Cheers, Iman

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aribann says

Last news, what happened to me today:

Work on this 4.23 average based on 111 ratings, its not just evil customers. It needs to be above 4.5

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