Here’s an idea:
If a buyer rates an item anything below 4 starts, they should be required to provide a written explanation why they rated so poorly. If they cannot provide a solid reason why, then the author can report the lousy review to Support to have it removed from the item.
Because this proposed system reveals the rater’s username in the process, an author can also report the user to Support as well if that user holds a consistent record of degrading items through gratuitous negative ratings. If necessary, the staff can remove the buyer’s ability to give ratings for a while.
This system, if put into place, will help eliminate some of the “revenge ratings” that many authors suffer from time to time. It will also help authors sell more of their items because the ratings will only be low if there is a legitimate reason and each low rating comes with a decent written explanation of why that item should be rated anything under 4 stars.
This rating system is definitely an improvement over the current one. Right now, no one is immune to the harmful effects of a revenge rating given by an inconsiderate buyer.
@Blinn I completely agree with you that 3 stars or less should require an explanation BUT I also think that ALL ratings should have an option to leave comments irrelevant of if they are 1 or 5 stars.
This entire marketplace relies on it being a two way street I.e buyers have the right to rate a file as they please so in turn out of mutual respect authors must have the right to protect their reputation weather it is due to mis understanding, inexperience or malicious behaviour is irrelevant.
You mean there’s a star rating system? lol! JK!
I completely understand that idiots give one star ratings for moronic reasons. When I buy an item I don’t even look at its star rating.
I’ll be the first to admit, I abuse the rating system. I give 5 stars unless your item is an epic fail – then you get 1 star.
As a author , I don’t see anything wrong with current rating system . If there are buyers who rates 1 star due to other reasons then obviously there are buyer(most of)gives 4-5 star to the item due to other reasons. Obviously you will get 1-2 buyer out of 10 with the attitude you may not agree but we should accept it as a part of game and that is what makes envato so successful. There is a sense of transparency in this marketplace .
On contrary i think refund system of envato should be reformed. If one buyer purchases my item and that does not work on his/her site and even author can’t make it work then there should be a way where author can support his/her refund request. It will surely decrease poor ratings.
I completely understand that idiots give one star ratings for moronic reasons.CodeFusion saidlol
I give 5 stars unless your item is an epic fail – then you get 1 star.
I was wondering if anyone would catch that
Of the ~80 items I purchased, only 2 have received 1 star rating. One was a WordPress plugin that was nothing more than an iframe and hackish code. The other was a WordPress theme with no sanitization or validation on the file uploads, allowing the site to get hacked – I’ll take 50% of the responsibility of the site getting hacked as I did not review all 733 files the theme consisted of.
Neither one of those reasons is moronic; both are fully justified 1 star ratings. The other 78 authors got 5 stars for no other reason than to boost their star rating.
This is nice, just happened to me. A user of mine reported me a problem with a plugin I sell. As I can’t replicate the problem he offered to send me credentials of his WordPress so I could see what’s wrong. The password he sent me starts with: GoFuckYourself
I don’t know what to do, I’d refuse any further help but I know he would rate 1 star for my plugin so… probably I’m going to work for someone who can tell me to fuck myself.
I don’t know what to do, I’d refuse any further help but I know he would rate 1 star for my plugin so… probably I’m going to work for someone who can tell me to….
As a web design company we have a zero tolerance for abusive customers, any abuse or threatening behavior and we immediately withdraw any support for their site or service.
In the same way you’ll probably receive a 1 star rating, we’ll probably then be bad mouthed about by the offending client who’ll tell his friends what a bad company we are.
We can’t do anything about bad clients slagging us off, but there should be a mechanism in place for authors to be able to report offensive behavior and for bogus ratings to be removed. This would be beneficial to both authors and customers.