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GreenTreeLabs says

This is nice, just happened to me. A user of mine reported me a problem with a plugin I sell. As I can’t replicate the problem he offered to send me credentials of his WordPress so I could see what’s wrong. The password he sent me starts with: GoFuckYourself

I don’t know what to do, I’d refuse any further help but I know he would rate 1 star for my plugin so… probably I’m going to work for someone who can tell me to fuck myself.

Nice.

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familychoice says

I don’t know what to do, I’d refuse any further help but I know he would rate 1 star for my plugin so… probably I’m going to work for someone who can tell me to….

As a web design company we have a zero tolerance for abusive customers, any abuse or threatening behavior and we immediately withdraw any support for their site or service.

In the same way you’ll probably receive a 1 star rating, we’ll probably then be bad mouthed about by the offending client who’ll tell his friends what a bad company we are.

We can’t do anything about bad clients slagging us off, but there should be a mechanism in place for authors to be able to report offensive behavior and for bogus ratings to be removed. This would be beneficial to both authors and customers.

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GreenTreeLabs says

there should be a mechanism in place for authors to be able to report offensive behavior and for bogus ratings to be removed. This would be beneficial to both authors and customers.

agree, that’s exactly what we’re asking for.

1319 posts The Last Man Standing
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ImanGM says


there should be a mechanism in place for authors to be able to report offensive behavior and for bogus ratings to be removed. This would be beneficial to both authors and customers.
agree, that’s exactly what we’re asking for.

Yeah that would be great to have this but who will judge the issues? I don’t believe Envato be able to do this because once this system starts working, they should have hundreds of request per day… Unfortunately, I guess it’s not possible to do this :|

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GreenTreeLabs says

Yeah that would be great to have this but who will judge the issues? I don’t believe Envato be able to do this because once this system starts working, they should have hundreds of request per day… Unfortunately, I guess it’s not possible to do this :|

A mandatory explanation of a low rate (1 and 2 stars) would be enough. If the explanation is tenuous then the author could ask for a removal. The worst thing about this rating system is that votes are anonymous, so authors can’t neither contact the users to ask what they didn’t like about the product.

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familychoice says

As a customer I’d be more than happy to justify a low rating with an explanation, and like comments these could be moderated for abuse.

Agreed it’s more work for Envato, but if you’re going to have a ratings system then it’s got to be trustworthy, otherwise you might as well not bother.

2282 posts Bird is the word..
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jonathan01 says

Agreed it’s more work for Envato, but if you’re going to have a ratings system then it’s got to be trustworthy, otherwise you might as well not bother.

all the +’s all the time for this.

1601 posts Chris Robinson
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contempoinc says

Agreed it’s more work for Envato, but if you’re going to have a ratings system then it’s got to be trustworthy, otherwise you might as well not bother.

+billion

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Australia says

Have any of you ever watched the hotel inspector ?

She gives hoteliers advice on improving their service. The main bug bear is usually the restaurant menu. Her advice, reduce the amount of choice, and concentrate your efforts on making 5 superb menu items.

The analogy is of course, stop creating new marketplaces, and concentrate on improving the function and form of your existing marketplaces, because your competition are leaving you for dust.

My advice: Fix.

1. search

2. prices inc the $2.00 surcharge for Paypal buyers. ( we all know you get a heap of interest off those balances sitting in your account ) so reverse the system, and allow paypal buyers to get at xyz price ( no surcharge ) and those that deposit funds, get a marginal discount or credit for every $20 spent )

3. fix the bloody ratings, they are a joke.

Theres a model in business called Pareto’s Rule. 80% of your business from 20% of your clients.

Envato could effectively beat this rule, and generate substantially more income from more buyers.

I am a prolific supportor and buyer of marketplace items. But I too get cheesed off by wanting to buy say $7.00 item when I have a $5.00 balance, and face either a $2.00 bloody surcharge for using PayPal, or having to add $20.00 …

So I give it a miss.

Effectively, your system only works for authors, those that accrue a balance in their account from selling items, meaning their acct balaance increases, allowing them to wait a day or so, then buy an item from their balance ( without the need to add funds via a deposit, or using PayPal )

Which is a flawed model, as its the non authors who are the biggest proponents of buying ! ( read up on Paretos rule )

Ratings are a joke, I cant even rate the shitty fish and chip shop down the road, on tripadvisor, without being accountable for my actions. If the ratings stay as they are FORCE the raters to give feedback. The rating may not change, but the feedback, can be challenged, addressed or dismissed, by authors , staff and would be buyers too !

I am available for private consultation, no paypal tho as the surcharge is huge ;)

2282 posts Bird is the word..
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jonathan01 says

@Australia – you missed a REALLY big thing on the fixes list – Shopping cart, but as I mentioned in another thread last week after the video update and mention of the envato marketplaces website I’m presuming it’s one of the reasons we won’t see (and haven’t in all the years of asking) one for a long time until all the marketplaces are under a single roof.

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