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dekurvajo
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Very good thread… i just dont comment yet, because there is a lot of constructive suggestion allready.

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revaxarts
says

I know where this thread ends…

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Australia
says

Another overlooked point is comments for the item. Many times users will put,...

” great product, fantastic service awesome blah blah blah..”

So why not for the “author” allow them to click a button to PROMOTE this comment to feedback / testimonials section ? Plus those users never actually rate the item, thy prefer to leave written feedback thru the course of , buy..fiddle…ask…getanswer…feel great

All the framework is already there.

Just an idea.

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EireStudio
says

Great thread and screenshot but I’m becoming quite sceptical of the guys in charge ever truly fixing this site. It’s making money and that seems to be good enough :(

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pezflash
says

Curious thread from someone who has never bought a file here.
I guess you are an author and don’t want to “show your face”. Legit enough, just wanted to point out the bit surrealism of the proposal under this account. Please, don’t get me wrong. ;)

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Crakken
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So why not for the “author” allow them to click a button to PROMOTE this comment to feedback / testimonials section ? Just an idea.

I really like that one. +1

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Crakken
says

Curious thread from someone who has never bought a file here.
I guess you are an author and don’t want to “show your face”. Legit enough, just wanted to point out the bit surrealism of the proposal under this account. Please, don’t get me wrong. ;)

:D I was thinking about the same thing. ;)

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StudioEtude
says

Hello! Great topic!

I think it is high time to make some positive changes:   rating system for each site must be adapted to the tasks of this site ..

For example: when a customer buys the pictures, he sees, that buys … this also applies to music … He hears that takes .. And what prevents to evaluate the purchase of a 5 stars?

I think all this should be considered when developing a new rating system … This topic has been discussed many times on different forums …

Thank you!
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digitalimpact
says

I think ratings are overrated.

I’d remove them alltogether, they’re too easy abused by jumpy buyers and unfair authors.

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quosik
says

I think ratings are overrated. I’d remove them alltogether, they’re too easy abused by jumpy buyers and unfair authors.

I think that Envato marketplaces contain only high quality and unique items and authors spend a lot of time providing good designs, code, documentations and support. And authors that have “blue steel paw” or “green paw” often fully deserve 5 stars but they don’t get them and major reason is inexperienced client and not faulty item. I agree that some clients will take a very close look at item they purchased and they will find real issues but most of the time it’s just customers ask for basic installation or configuration and they blame author that server doesn’t work (even if they have videos and documentation that they don’t read). We’re serving 250 support requests weekly (that’s a request an hour) and I see here large potential for improvements.

More suggestions:
  • Imagine: my item have 100 stars and it’s 5 star rating. After two months I notice it has 101 stars and 4 star rating! Questions I ask myself: “What!? So, customers don’t like my item? I thought most of them rate it 5 stars because I think it’s very well done but no – at least 50% of them must have voted for 4 stars and 50% for 5 stars… but maybe 90% voted 5 stars and only a couple gave it 1 star for no reason?” Stats and comments would be useful. It’s very important marketing tool for authors. I hope you see the point. Item had 5 stars for 60 days and on 61st day it has 4 stars. And it’s out of nowhere… how am I supposed to know why is that if no one said anything and just rated?
  • Let author “report” not constructive feedback and have it removed. If someone gives 1 star and writes comment like “I don’t like this item” – it shouldn’t be considered because it doesn’t mean anything. This is not objective reason. Maybe client just didn’t know how to use it or he was upset with support that is often busy and must reply with canned responses (support shouldn’t be a part of rating in my opinion).
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