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doru says

To people who ask for envato to hire a couple of developers for two days just to implement the features we asked, I don’t think is so easy as you may think. Is not about writing some code and playing with the database. They need to be careful when they touch databases with 1,801,704 items and 1,777,261 members. Is not like playing with a wordpress website with ten blog posts.

Also, for who said envato doesn’t invest enough money maybe you should calculate how much it cost to hire 10 developers for a year. And, as you may check on this page all those people on “the team” section need to be paid. What about the infrastructure cost? Do you think envato website cost 100$ a month of hosting? And the taxes? This while you need to make some profit, else what business are you?

I’m not justifying anything but we should keep an eye of the global situation.

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VF says

^ You guys are speaking about hiring or money investment. There are so many things lacking because of less attention and intelligence spent on the core buying – selling area. Half of the complaints and feature requests relies on simple changes; ofcourse rating section deals with database but not everything. All sums up as there is no development at all.

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Australia says

@doru greatest of respect but you are talking out of your backside. No offence.

By definition a developer “develops” if he isnt developing then the infrastructure needs reworking.

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doru says

@doru greatest of respect but you are talking out of your backside. No offence. By definition a developer “develops” if he isnt developing then the infrastructure needs reworking.

you are wrong

they are not independent developers and they don’t do what they want like me (and probably you)

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wickedpixel says

I guess the best thing we can do is to make suggestions like quosik made with the first post. From what I remember, there were many posts asking for improvements on the rating system… but this one, because was this well argued, got more attention from staff. Which I think is a good thing. :)

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Crakken says

Guys, they can’t just hire two – three people on here because they are top authors and open their databases to these authors… For two days!? That’s already too much. I’m not going to talk about how they should choose developers to hire, because I know that they can handle that by themselves . As some of you said it, it’s not about the developers (respect to them) ... And I don’t wanna know whose fault it is :whistle: , I just know that these guys are not just having fun (as we can see it in their Flickr photos), they are working hard on the back-end (that’s the problem… if there are about 10 developers, why not assign at least five on the back-end and 5 on the front-end). But, yeah, Quosik is right… they have to be faster than that.
~ Nick Rameau

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quosik says

I guess the best thing we can do is to make suggestions like quosik made with the first post. From what I remember, there were many posts asking for improvements on the rating system… but this one, because was this well argued, got more attention from staff. Which I think is a good thing. :)

Good idea. We can at least prepare a complete list of suggestions. A lot of good ones have been already brought up here.

If it’s already known that we will have to wait half an year, an year or more for things to improve – let it be that way BUT ….... from my perspective if you ignore our requests now (or can’t do them because you’re busy with other things) you should at least consider the following situation:

Authors who have registered in 2009 and are now in TOP100 with 4 stars on average would have probably had 5 stars on average if they had enough feedback attached to ratings during past 5 years ( SEE THIS ). I’m willing to wait more – no problem – but as long as you do something about this issue – we don’t want to be left with 1000 stars (4 on average) forever because we got many not objective ones (from inexperienced customers) during first 5 years. As you see – we have no way to do anything about unknown ratings.

I will be FULLY SATISFIED if you consider also the fact that old authors didn’t have access to “rating+feedback” solution during years 2009-2012 and they couldn’t act upon any negative feedback. New author that will register in 2013 (with “rating+feedback” improvement done) will surely have a lot more opportunities to fix potential issues and they will always have 5 stars on average (unless they are really bad) and old authors will be left with 4 stars on average all the time :( Maybe it doesn’t much matter but I really feel better when I have only satisfied customers that always give 5 stars.

1) You can delete ratings of deleted items perhaps.

2) Or delete outdated ratings (from years before – when technologies were different) and leave only ratings from past year or two of performance.

3) When I registered here comission rates were 40-60% and unfortunately I had to go all the way from 40% to 53% (? Can’t remember ?) and then comission rate have changed to 50%-70% for all authors. That’s quite a bit of money lost for an author but that’s OK. I don’t want the same thing to happen with ratings. I don’t want to be left with poor ratings (that I couldn’t and can’t well prevent) when you do improvements (and let further authors fully benefit from it but not old ones).

I hope you understand :) I’m just asking to erase past ratings if it’s not really objective in my opinion right now. Ratings will be constructive and objective only after certain changes. Right now they don’t tell anything author nor client.

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xdkd says

>2) Or delete outdated ratings

Isn’t this how ebay works? You can see ratings for last month/year or so. With web technology evolving fast (and many authors/teams skills improving), it would make sense to drop old ratings from years ago.

Anyway, while argument about scalability and support is understandable, how comes companies like Paypal, Amazon, Campaignmonitor and others manage to not only continuously iterate and improve on their services, but pull off entire site redesigns. Surely Envato can manage to keep up with the times? 3 years in internet time is like ages, really. I’ve seen much more massive businesses make complete overhauls and massive improvements in that time. For a progressive marketplace such as TF, where items set new quality standards for entire internet, being an outdated place is inexplicable. As it was mentioned in this thread already, if you are experiencing lack of people on the team, consider hiring some additional developers, perhaps even among marketplace authors. I’ve seen requests from power buyers (cart / lightbox system, invoices to name a few) being in “pipeline” for god knows how long, that’s your lost profit right there (especially for PD).

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quosik says

>2) Or delete outdated ratings Isn’t this how ebay works? You can see ratings for last month/year or so. With web technology evolving fast (and many authors/teams skills improving), it would make sense to drop old ratings from years ago.

That’s exactly what I mean – it would be a giant step to satisfy authors.

  • 2001 – 2005 – A company (an author) can perform badly or be average. Deserve 1 star.
  • 2005 – 2010 – The same company (the same author) can deliver superior products, great support – they may hire new people, new coders, new support staff. This is no longer the same company. Those are not the same products. Deserve 5 stars.
  • 2010 – 2013 – The same company (the same author) can fall yet again and start delivering crap. Deserve 1 star again.

As you can see situation changes vastly and adjusting comments/ratings to current performance is a good move. It’s good for authors (past events don’t follow them) and good for buyers (they know what the CURRENT performance and quality is).

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doru says

Isn’t this how ebay works? You can see ratings for last month/year or so. With web technology evolving fast (and many authors/teams skills improving), it would make sense to drop old ratings from years ago.

I think they do it because of the amount of scams you find there.

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