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Endat
says

I recently had a problem with a guy who went out of his way to get my attention through the comments section of one of my items.. He didn’t have any legitimate questions, nor did he need technical support, so I ignore him thinking he’ll go away. But continues to get worse, even leaving comments on my other items.. After he leaves another comment so confrontational and accusational that I had to flag it, I finally respond to his seemingly bogus question, but that only fuels his fire.

After he continues to harass me for days, aggressively calling me out on bogus claims and attempting to hinder my sales by commenting warnings about me on my other items, it’s clear he just wants trouble so I finally tell him to go away… Then he gives my item a 1 star rating because he doesn’t like my attitude. What type of attitude am I supposed to have when someone gets in my face like this?

Reminds me of being on eBay when a customer buys something from you and then holds your rating hostage so they can harass you first… People like this make it difficult for authors like me to have a peaceful existence on CodeCanyon. The item was Quack Chat..

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LCweb
says

Lastly do the maths.

If 10000 ppl buy a item, and five ppl rate the item, and two ppl sneakily down rate the item as one star….what is the result ?

Works both ways too.

Yep, I agree.

I’d be curious to know how the rating system works to avoid trolls. I mean: what is the final rate of an item that has twenty 5 stars rates and only one 1 star rate?

It’s a shame to ruin a perfect score for a customer that is trolling.

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der
says

It would be good to rate buyers too, something like Ebay, in which buyers & sellers get ratings. Usually, customers give you good ratings just because you do what they want.

I’d say 70% of customers rate items because you did something for them, which has nothing to do with the product being sold or rated.

Authors are similar to Car Manufacturers: They sell you a car, but you need to know how to drive it. You can’t blaim the manufacturer just because you don’t know how to start your car. Then, the customer doesn’t know how to drive, and you get a 1 star rating.

My advise: don’t try to keep up with ratings. Just create good products and try to keep your customers happy with your support, having clear customization policies. You’ll have more time to spend with your family, instead of being a support slave just to keep your product with good stars.

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3alisha
says

I love buyers who buy a .PNG transparent file for 2$ and rate it one star :bashful:

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adammonroe
says

We should be glad that only buyers can rate items, otherwise everyone would likely have a lot of 1 and 2 star items.

Sometimes items are incomplete, buggy, or too hard to use, as others have said. Other times the people who download them simply don’t know what they are doing, misread something in the item description, ect, so they get frustrated and rate the item low. It probably happens that every once in awhile people will mistakenly click a 1 when they meant to click a 5…simple human error. There might be a few trolls out there, but I doubt too many people are spending their money to do that, unless they are genuinely frustrated. There are many reasons why an item might be rated low.

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vtimbuc
says

In my opinion the rating system should be completely removed, it’s pointless. As @der said to keep a 4/5 stars rating we need to please all the newbie buyers that have no clue about the basic programming languages and expect us to do everything for free just because they bought a 5$ item.

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Art-of-Sound
says

The trolls are here. Soon after starting this thread someone rated all my public collections with 1 star.

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pebas
says

For audio files, photos where no coding or another skills needed really no common sense to rate below 5 stars. I hear audio or see image, purchase item and than I rate with 1 star?

Actually I rate me and my choice…weird really. :)

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StudioEtude
says

In my opinion, the rating system needs to be transformed, I have repeatedly written about this … if there is a rating, buyers should necessarily vote and also comment on their assessment. Buyer looks at the rating, not least … and the objectivity of the rankings, is questionable, because someone was too lazy to rate or clicking a 1 star not wrote that he did not like. After all, the sale – it’s not just what we sell, but also what earning Envato. A rating that exists now, does slow sales

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StudioEtude
says

The trolls are here. Soon after starting this thread someone rated all my public collections with 1 star.

I just went to that and appreciate all the 5 stars …. be happy :)

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