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billyf says

This kind of thread pops up once ever other week ..
That’s because most authors want to keep reminding the Envato staffs about the importance of such improvements. We have even given our suggestions to them for the improvements in case they are not sure what we want.

I don’t know why they have wasted their effort into ‘improving’ the tags system when almost nobody complained about the original tagging system. However, ‘critical’ features used by buyers in buying an item (such as search and ratings) are still not getting their deserved priority to get updated.

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LiveMesh says

Also, I have noticed that the buyers can change the ratings at any point of time. I feel the ratings should be locked once the item has been rated. You should never allow the user to change the ratings, once done.

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dwhitmore says

Also, I have noticed that the buyers can change the ratings at any point of time. I feel the ratings should be locked once the item has been rated. You should never allow the user to change the ratings, once done.

I disagree. Sometimes I’ve bought an item, everything’s looked great – rated it highly – then somewhere down the line it turns out there are fundamental flaws in the theme/script that render it useless.

Boom! Rating changed.

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Skywarrior says

To be honest I found the Google market (google play) way is the best. Show how many ratings in each stars you have, and the possibility of adding rate comments.

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LiveMesh says


Also, I have noticed that the buyers can change the ratings at any point of time. I feel the ratings should be locked once the item has been rated. You should never allow the user to change the ratings, once done.

I disagree. Sometimes I’ve bought an item, everything’s looked great – rated it highly – then somewhere down the line it turns out there are fundamental flaws in the theme/script that render it useless.

Boom! Rating changed.

Well, locking encourages users to rate responsibly. Probably we should ask them to rate on certain points, instead of it being all or nothing, so that they understand how and when to rate a product. We can give a period of revision for rating like a week or so but not allow the rating to be changed for the lifetime of the product. Basically, not allow authors to be at the mercy of moods of the buyers.

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minti says

May be a good point would be if you rate und 3 stars you have to comment why you rated down, sometimes I think customers rate down because of nothing…

in fact I think the most downratings are from unexperienced users, those “I CAN’T INSTALL THE THEME – STYLE.CSS IS MISSING !!!!!!!11111111” :D:D

another idea would be the facebook rating system – only thumbs up

or the youtube rating system only + or -

EDIT: or the rating on certain points such as customizable, support, ease of use, ...

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ChristineWilde Envato team says

I have to agree DD.

There have been a few times where customers have threatened me with a 1 star rating if I didn’t customise the theme for them. One time was 8pm on a Sunday!

Recently I had one guy email me saying he had given my theme half a star. I emailed back saying that isn’t even possible and that he should have contacted me first. He then went on to ask me for help. :mad:

People only return to items if they are having issues / unhappy so they are more likely to rate it poorly without even thinking about contacting the author.

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dnp_theme says

I just got another noob rating.

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familychoice says


Also, I have noticed that the buyers can change the ratings at any point of time. I feel the ratings should be locked once the item has been rated. You should never allow the user to change the ratings, once done.

I disagree. Sometimes I’ve bought an item, everything’s looked great – rated it highly – then somewhere down the line it turns out there are fundamental flaws in the theme/script that render it useless.

Boom! Rating changed.

+1

Agreed, we were left with a hacked ecom site after the developer disappeared for a few months on holiday, leaving their out of date theme open to some serious security issues. Even when they finally returned they were unapologetic to the point of rudeness, and slow to provide fixes. They’ve since disappeared completely and the theme is now unsupported and hasn’t been updated for over a year.

5 stars to -5.

I’ve seen some appalling examples of customer service on here, and atrocious attempts at coding. Since most negative comments are removed from theme pages, ratings are the only option for customers to provide a response to something they’ve paid for in good faith, only to discover it isn’t fit for use.

I generally give a 5 star rating, or not bother if there are issues from the outset. If I discover bugs and they’re not fixed, or support is slow or non-existent, than I’ll knock off stars.

Even if a theme has issues, if the developer makes an attempt to help or fix things that’s another instant 5 stars from me.

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LiveMesh says

I’ve seen some appalling examples of customer service on here, and atrocious attempts at coding. Since most negative comments are removed from theme pages, ratings are the only option for customers to provide a response to something they’ve paid for in good faith, only to discover it isn’t fit for use.

I generally give a 5 star rating, or not bother if there are issues from the outset. If I discover bugs and they’re not fixed, or support is slow or non-existent, than I’ll knock off stars.

Even if a theme has issues, if the developer makes an attempt to help or fix things that’s another instant 5 stars from me.

At the same time we authors have to deal with some of the following customers -

1. Customers with zero knowledge of Wordpress buying the theme and complaining it is not working for them.

2. Buyers who bombard you with 15 questions within an hour, and expect all these 15 questions to be answered within few hours, because they have to prepare a demo for their client within 24 hours or so.

3. People who buy the product and just won’t see where the product documentation is located in the package.

I myself have bought many items in here, and so far I have rated them all 5 stars. I am happy if the product works reasonably well and enough documentation is provided.

Besides I am sure none of the negative comments are deleted, unless they contain offensive language.

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