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Warll says

To what end? Would you ever stop someone from buying a template if they had a low rating?

All it would serve is to anger and insult them, and if you want to do that you don’t need a new site feature to do so

1618 posts Chris Robinson
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contempoinc says

I’ve received countless heated “your theme is broken, I want my money back…” emails and every time it has been due to frustration from lack of experience or not reading the documentation. Although I always help them through it, I can only imagine how many of those have ended up in premature uncalled-for low ratings.

As I mentioned before a simple thumbs up/down system with a reason for the rating and maybe if the rating is a thumbs down the buyer is required to email the author first in order to work out the issue before its applied. If there’s no response or resolution met within reason, the negative feedback would be validated. That would be a pretty solid solution.

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Parallelus says
As I mentioned before a simple thumbs up/down system with a reason for the rating and maybe if the rating is a thumbs down the buyer is required to email the author first in order to work out the issue before its applied. If there’s no response or resolution met within reason, the negative feedback would be validated. That would be a pretty solid solution.

I don’t want them explaining their reason for a bad rating. Half the time it’s not an actual problem with the theme. As you just mentioned they most issues are related to inexperience or not following directions (both unavoidable problems if you deal with WordPress users :) ). I would prefer a blind star rating over an explanation by the user of poor rating.

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Parallelus says
To what end? Would you ever stop someone from buying a template if they had a low rating? All it would serve is to anger and insult them, and if you want to do that you don’t need a new site feature to do so

I agree completely. I don’t even know if it would work as an internal tool for sellers.

However, I’d like to be able to ban users from the discussion area of a theme as well as block them from purchasing my future themes. I would have paid this one person back and bought any theme of their choosing for them, if they promised to never buy one of my products ever again. It was BAD and there was nothing I could do. If I don’t support them now they will explode all over my discussion area and call me even worse names than they did before I ever had a chance to provide support the first time.

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luckykind says
As I mentioned before a simple thumbs up/down system with a reason for the rating and maybe if the rating is a thumbs down the buyer is required to email the author first in order to work out the issue before its applied. If there’s no response or resolution met within reason, the negative feedback would be validated. That would be a pretty solid solution.
I don’t want them explaining their reason for a bad rating. Half the time it’s not an actual problem with the theme. As you just mentioned they most issues are related to inexperience or not following directions (both unavoidable problems if you deal with WordPress users :) ). I would prefer a blind star rating over an explanation by the user of poor rating.

No… you DO want them explaining their rating… so that when a potential buyer comes along they can see if the reason is because of a “bad product” OR because the reviewer is “inexperienced” or has some other agenda…

it’s the “blind” rating system that causes potential buyers to hesitate… because first instinct on a lower than 5 star rating is to assume that there’s defects in the product… when that may not be the case…

The “explaining” a review is needed and should be required… just like Amazon does it…

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zecchin says
Why can’t we rate buyers aswell? When they contact us.

To what end? Would you ever stop someone from buying a template if they had a low rating?

All it would serve is to anger and insult them, and if you want to do that you don’t need a new site feature to do so

My idea was not to stop someone from buying a theme. The idea was to have the buyers explaining their ratings and with that you could see how authors rated that buyer.

I mean, there’s some difference between a 5 stars buyer feedback and a 1 star buyer feedback. At least if i would buy something here, and i could see comments from the ones who bought and rated the theme i would like to have a way to distingush the serious from the lame buyers, when considering their feedback.

I hope you guys get what i mean

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designcise says

guys any official word?? will we ever be seeing a new rating system??

i’m really pissed off by the ratings .. it would’ve really helped if the buyers provided feedback instead, noting what they thought wasn’t right in the product .. ugh!! so angry right now .. hulk mad, hulk smash grr :P

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BroOf says
guys any official word?? will we ever be seeing a new rating system?? i’m really pissed off by the ratings .. it would’ve really helped if the buyers provided feedback instead, noting what they thought wasn’t right in the product .. ugh!! so angry right now .. hulk mad, hulk smash grr :P

I think it was said in a few post before that the devs have this point on their list. But there are a few other thing which are more important so you have to wait a little bit.

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designcise says

that sux :\ .. thanks for the info though!

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billyf says

I really don’t wish to dig up an old thread, but I’m just wondering when will there be a new ratings system? It would be good if the buyers are asked to write a short review (at least few words) to make their rating more meaningful.

I do believe there are some buyers who just gave an item a low rating after the author refused to do his/her customization work for him/her for free. Some of them just assumed that we need to do whatever they requested for that little amount of money they paid to us and it’s rather unfair for the author to receive low rating despite giving quick response to support request or that the low rating is not related to a problem in the item.

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