720 posts
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+8 more
simonswiss
says

Maybe he/she is trying to say that he/she wants a refund??

that’s how i understand it too, his comment could be the equivalent of the “please kindly refund ASAP!”

6779 posts
  • Member of the Envato Team
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+13 more
KingDog
Envato team
says

FinalDestiny’s comment is correct, and was no doubt provided by the Support team. Even though a buyer may request a refund they can still provide feedback on the product. This is all in line with the buyer’s experience and is within our community guidelines. Thanks!

1755 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
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+9 more
tommusrhodus
says

Even though a buyer may request a refund they can still provide feedback on the product.

What if they received the refund?

1905 posts YOU TOUCH IT YOU BUY IT
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+10 more
FRESHFACE
says

FinalDestiny’s comment is correct, and was no doubt provided by the Support team. Even though a buyer may request a refund they can still provide feedback on the product. This is all in line with the buyer’s experience and is within our community guidelines. Thanks!

Shouldn’t the item be soft-disabled in case of such refund?

399 posts Help Team Leader
  • Member of the Envato Team
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+7 more
MhW
Envato team
says

Hey Ruben,

Can I ask which item the rating was left on?

Thanks :grin:

1905 posts YOU TOUCH IT YOU BUY IT
  • Had an item that became a weekly top seller
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  • Has sold $750,000+ on Envato Market
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+10 more
FRESHFACE
says

Hey Ruben,

Can I ask which item the rating was left on?

Thanks :grin:

399 posts Help Team Leader
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+7 more
MhW
Envato team
says

Found the rating. No refund has been issued for this item, so they still have the ability to rate.

1874 posts
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+7 more
Anps
says

Its a really disturbing thing, so if i buy a theme, and rate it 1 start after that get a refund, the 1 star i guess stays and without any option to change the rating since i presume you remove the theme from my downloads hens I don’t have any more option to rate. You see the frustration here?

3802 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Had an item that was trending
  • Has been part of the Envato Community for over 7 years
+12 more
KrownThemes
says

Found the rating. No refund has been issued for this item, so they still have the ability to rate.

phew …sorry for the false alarm guys, it’s good to know that he didn’t got a refund. :)

332 posts Tabvn
  • Has been part of the Envato Community for over 3 years
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+5 more
tabvn
says

Language ?

And don’t know how to download the item, But easy know how to rate item :(

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