532 posts
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
  • Located in Australia
+6 more
simonswiss says

Maybe he/she is trying to say that he/she wants a refund??

that’s how i understand it too, his comment could be the equivalent of the “please kindly refund ASAP!”

5395 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

FinalDestiny’s comment is correct, and was no doubt provided by the Support team. Even though a buyer may request a refund they can still provide feedback on the product. This is all in line with the buyer’s experience and is within our community guidelines. Thanks!

1286 posts How's the surf doing?
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+6 more
tommusrhodus says

Even though a buyer may request a refund they can still provide feedback on the product.

What if they received the refund?

1870 posts YOU TOUCH IT YOU BUY IT
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
FRESHFACE says

FinalDestiny’s comment is correct, and was no doubt provided by the Support team. Even though a buyer may request a refund they can still provide feedback on the product. This is all in line with the buyer’s experience and is within our community guidelines. Thanks!

Shouldn’t the item be soft-disabled in case of such refund?

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Ruben,

Can I ask which item the rating was left on?

Thanks :grin:

1870 posts YOU TOUCH IT YOU BUY IT
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
FRESHFACE says

Hey Ruben,

Can I ask which item the rating was left on?

Thanks :grin:

239 posts Envato Market Support
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Found the rating. No refund has been issued for this item, so they still have the ability to rate.

1466 posts
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
Anps says

Its a really disturbing thing, so if i buy a theme, and rate it 1 start after that get a refund, the 1 star i guess stays and without any option to change the rating since i presume you remove the theme from my downloads hens I don’t have any more option to rate. You see the frustration here?

3543 posts Ruben Bristian
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+10 more
KrownThemes says

Found the rating. No refund has been issued for this item, so they still have the ability to rate.

phew …sorry for the false alarm guys, it’s good to know that he didn’t got a refund. :)

310 posts Tabvn
  • Has been part of the Envato Community for over 2 years
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+4 more
tabvn says

Language ?

And don’t know how to download the item, But easy know how to rate item :(

\\

by
by
by
by
by
by