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+8 more
simonswiss
says

Maybe he/she is trying to say that he/she wants a refund??

that’s how i understand it too, his comment could be the equivalent of the “please kindly refund ASAP!”

6434 posts
  • Member of the Envato Team
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+13 more
KingDog
Envato team
says

FinalDestiny’s comment is correct, and was no doubt provided by the Support team. Even though a buyer may request a refund they can still provide feedback on the product. This is all in line with the buyer’s experience and is within our community guidelines. Thanks!

1670 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
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+6 more
tommusrhodus
says

Even though a buyer may request a refund they can still provide feedback on the product.

What if they received the refund?

1888 posts YOU TOUCH IT YOU BUY IT
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+7 more
FRESHFACE
says

FinalDestiny’s comment is correct, and was no doubt provided by the Support team. Even though a buyer may request a refund they can still provide feedback on the product. This is all in line with the buyer’s experience and is within our community guidelines. Thanks!

Shouldn’t the item be soft-disabled in case of such refund?

357 posts Help Team Leader
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+7 more
MhW
Envato team
says

Hey Ruben,

Can I ask which item the rating was left on?

Thanks :grin:

1888 posts YOU TOUCH IT YOU BUY IT
  • Achieved the monthly Community Superstar Award
  • Has sold $500,000+ on Envato Market
  • Won a competition
  • Elite Author: Sold more than $75,000 on Envato Market
+7 more
FRESHFACE
says

Hey Ruben,

Can I ask which item the rating was left on?

Thanks :grin:

357 posts Help Team Leader
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  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Found the rating. No refund has been issued for this item, so they still have the ability to rate.

1745 posts
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+5 more
Anps
says

Its a really disturbing thing, so if i buy a theme, and rate it 1 start after that get a refund, the 1 star i guess stays and without any option to change the rating since i presume you remove the theme from my downloads hens I don’t have any more option to rate. You see the frustration here?

3785 posts Ruben Bristian
  • Sells items exclusively on Envato Market
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  • Has sold $750,000+ on Envato Market
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+9 more
KrownThemes
says

Found the rating. No refund has been issued for this item, so they still have the ability to rate.

phew …sorry for the false alarm guys, it’s good to know that he didn’t got a refund. :)

321 posts Tabvn
  • Has been part of the Envato Community for over 3 years
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+4 more
tabvn
says

Language ?

And don’t know how to download the item, But easy know how to rate item :(

\\

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