ratings

as a buyer here I can tell you two things,

1) I always rate files I purchase and if they do even basically what they claim I give 5 stars (I would never penalize the author for my bad buying decision!)

2) as far as I can remember I have never purchased a file because it had 5 stars AND I have never decided against buying a file because it had a low rating.

well your item still has 5 stars… so doesn’t matter – don’t lose any sleep over it

i won’t for sure.
still, if you provide a rating system, you should be able to address this kind of issues.

+1

what’s the point in having a rating system when nobody cares about it ?if this is the case, just get rid of it

Maybe a pop-up box should come up when someone clicks one star. It could say, “Please confirm you would like to rate this file as bad”. Because I think this has happened to all of us at some point.

+1. That happened to us as well by mistake, and nothing could be done. Maybe a pop-up could appear for all ratings, just in case.

- 50

a buyer rated my item 1 star by mistake.
have to say, he’s more pissed off than me (since item still have 5 star)

point is, he didn’t said anything to me but contacted support asking to fix this, than forwarded answer to my inbox.

well, you already know it, right ? nothing can be done

pretty annoying.

Hey bitfade, if you can provide with me evidence the user voted wrongly, please email it to me at ian@envato.com along with the user that made the vote and the item and i’ll change it for you.

Also, next week i’ll have some time to work on the rating system a little – we’ve been following the discussions on the rating system and we’ve got a few ideas we may implement.

Something just changed, check out any file’s page.

Maybe it’s a start towards clearer ratings.

Something just changed, check out any file’s page.

Something just changed, check out any file’s page. Maybe it’s a start towards clearer ratings.

That’s the new item sidebar (http://videohive.net/forums/thread/item-page-sidebar-updates/33714). The rating system hasn’t been changed yet.

Hey bitfade, if you can provide with me evidence the user voted wrongly, please email it to me at ian@envato.com along with the user that made the vote and the item and i’ll change it for you. Also, next week i’ll have some time to work on the rating system a little – we’ve been following the discussions on the rating system and we’ve got a few ideas we may implement.

Thank you for trying to help me with it. I just felt bad about the whole situation. The guy went above and beyond to help me to get what I wanted and I gave him ONE star for it. it just seems unfair to me and thats why I emailed activeden first and than the seller. Thank you for helping me with it.