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dSKY
says
well your item still has 5 stars… so doesn’t matter – don’t lose any sleep over it ;)
i won’t for sure.
still, if you provide a rating system, you should be able to address this kind of issues.

+1

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bitfade
says

what’s the point in having a rating system when nobody cares about it ?if this is the case, just get rid of it

736 posts fifty_tons and CodingJack
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ant_farm
says
Maybe a pop-up box should come up when someone clicks one star. It could say, “Please confirm you would like to rate this file as bad”. Because I think this has happened to all of us at some point.

+1. That happened to us as well by mistake, and nothing could be done. Maybe a pop-up could appear for all ratings, just in case.

- 50

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ian
Envato team
says
a buyer rated my item 1 star by mistake.
have to say, he’s more pissed off than me (since item still have 5 star)

point is, he didn’t said anything to me but contacted support asking to fix this, than forwarded answer to my inbox.

well, you already know it, right ? nothing can be done

pretty annoying.

Hey bitfade, if you can provide with me evidence the user voted wrongly, please email it to me at ian@envato.com along with the user that made the vote and the item and i’ll change it for you.

Also, next week i’ll have some time to work on the rating system a little – we’ve been following the discussions on the rating system and we’ve got a few ideas we may implement.

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djankey
says
Something just changed, check out any file’s page.
looks great
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ian
Envato team
says
Something just changed, check out any file’s page. Maybe it’s a start towards clearer ratings.

That’s the new item sidebar (http://videohive.net/forums/thread/item-page-sidebar-updates/33714). The rating system hasn’t been changed yet.

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bitfade
says
Hey bitfade, if you can provide with me evidence the user voted wrongly, please email it to me at ian@envato.com along with the user that made the vote and the item and i’ll change it for you. Also, next week i’ll have some time to work on the rating system a little – we’ve been following the discussions on the rating system and we’ve got a few ideas we may implement.
thx Ian, you can find his request in ticket 97084.
however, i pointed him to your email, he should write you and explain what happened.
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rniedzia
says

Thank you for trying to help me with it. I just felt bad about the whole situation. The guy went above and beyond to help me to get what I wanted and I gave him ONE star for it. it just seems unfair to me and thats why I emailed activeden first and than the seller. Thank you for helping me with it.

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