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soundeleon
says

Hey guys has anyone had an issue with receiving money from videohive to paypal. I got this message from videohive suport:

"Hello soundeleon,

Payment of ..has been done to … on the 14/03/14 but was refused by Paypal

Unfortunately your account is either locked or inactive.

Could you please check with Paypal why your account is not receiving money?

Alternatively you can send us other payment details.”

My account and card are verified by the way. I’ve contacted paypal support and waiting for an answer. Juts wanted to check with you guys to see has anyone run in to the same problem.

Cheers! :)

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MSFX
Moderator
says

have you verified your account? I had issues after they suspected me of money laundering a few years ago – which I hadn’t obviously lol.

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soundeleon
says

Account Type: Premier ; Status: Verified..

I searched on other fourms and someone mentioned something about to turn on automatic withdrawal, but that shouldn’t be an issue. I guess I have to wait for response from paypal. Thnaks for reply ;)

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Yellow_Emperor
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I just wait until I reach $500 and do a wire transfer. Got my cash on monday no issues.

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Gewora
says

I just wait until I reach $500 and do a wire transfer. Got my cash on monday no issues.

Yeah that is what i do as well. With that way you can be sure that you get your money without problems. PayPal sometimes freezes accounts for months, to work with your money.

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FalconFX
says

Yeah that is what i do as well. With that way you can be sure that you get your money without problems. PayPal sometimes freezes accounts for months, to work with your money.

Or you can use Payoneer and you can also be sure that you will receive your money, i got mine yesterday :D

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Gewora
says


Yeah that is what i do as well. With that way you can be sure that you get your money without problems. PayPal sometimes freezes accounts for months, to work with your money.
Or you can use Payoneer and you can also be sure that you will receive your money, i got mine yesterday :D

I tried to sign up for Payoneer some time ago, they asked for my passport (thought i am under 18).

I sent it to them, but never got a response. Also not on my 3 other mails i sent them.

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FalconFX
says

I tried to sign up for Payoneer some time ago, they asked for my passport (thought i am under 18).

I sent it to them, but never got a response. Also not on my 3 other mails i sent them.

Did you talk to Nassim, i believe he can help you through this !!

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Gewora
says

I am honestly not that interested in that anymore. I mean if they take your passport copy, and after that they completely ignore you, you start thinking about that.

I guess that is not the type of company i want to deal with. However if Nassim is going to read this, you can still contact me. With a good explaination of course.

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soundeleon
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Hey guys, even though I have resolved issue with paypal and they sent me confirmation mail that everything is good and I can receive my earnings. Envato is still “Currently processing withdrawals”. I’ve sent to support like 4 mails that everything is ok and they can resend it to paypal…. they didn’t responded.

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