3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
RobertShepherd
says

I’m new to ThemeForest and have bought a Theme or two already. I love this place and want to support some theme developers. I operate a freelance web design studio and wish to use themes found here as starting points.

Unfortunately, my experiences in product support for the themes I purchased have been sorely lacking. I understand some theme developers are one-man shops but I do expect some sort of active support system.

So my question to all is which Authors offer the best support systems? So instead of me shopping for a theme, I’ll shop for an author and buy themes from those actively supporting their products.

I can be a very loyal customer to any developer who invests in their support system. A good support system is more valuable to me than the product itself, and I’m sure many others would agree.

So thanks in advance to all who point me to the best author. I’m looking forward to your answers.

1632 posts Chris Robinson
  • Located in United States
  • Has sold $500,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 6 years
+10 more
contempoinc
says

<shameless-self-promotion>

Welcome to TF! I personally pride myself on offering top notch support for all my buyers.

</shameless-self-promotion>

3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
RobertShepherd
says

Nice to meet you, Chris. I’ll take a look at your themes right now.

And to all, of course this is an invitation for shameless self promotion. I figure if you are active on the forum, you are active to support your themes.

1935 posts
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
+3 more
Bedros
says

<shameless-self-promotion>

Welcome to TF! I personally pride myself on offering top notch support for all my buyers.

</shameless-self-promotion>

support + sense of humor :)
+1

2015 posts Don't Worry, Be Happy
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has referred 200+ members
+7 more
FinalDestiny
says

I’d say most of the top 100 authors do provide top support, with some exceptions :)

608 posts WordPress Gurus!
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Won a Most Wanted contest
+5 more
ThemeBeans
says

Check the replies in the item comments too. An author who doesn’t reply there is a lot less likely to reply via another support avenue in my view.

Rich

283 posts JoomFX.com
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
+3 more
joomfx
says

A good support system is more valuable to me than the product itself, and I’m sure many others would agree.

I couldn’t agree more :)
Support is at least 50% of the digital product, in this case themes/templates. Or at least this is what I think :P

181 posts
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 1 year
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
HellasDesign
says

You should check the comments on items’ pages. There are a lot of “new” authors that they are not “Elite” and they provide very good technical support and a lot of updates!

390 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
pixelgrade
says

Take a look at the comments of our items : http://themeforest.net/user/pixelgrade/portfolio

Also you can check the current support system: pixelgrade.ticksy.com (we will be switching soon to desk.com so we can provide even better support and knowledge management).

608 posts WordPress Gurus!
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Won a Most Wanted contest
+5 more
ThemeBeans
says

Also you can check the current support system: pixelgrade.ticksy.com (we will be switching soon to desk.com so we can provide even better support and knowledge management).

Desk is rockin’ for us. A bit higher cost and a pain to get setup just right – but totally worth it.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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