3 posts
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
RobertShepherd says

I’m new to ThemeForest and have bought a Theme or two already. I love this place and want to support some theme developers. I operate a freelance web design studio and wish to use themes found here as starting points.

Unfortunately, my experiences in product support for the themes I purchased have been sorely lacking. I understand some theme developers are one-man shops but I do expect some sort of active support system.

So my question to all is which Authors offer the best support systems? So instead of me shopping for a theme, I’ll shop for an author and buy themes from those actively supporting their products.

I can be a very loyal customer to any developer who invests in their support system. A good support system is more valuable to me than the product itself, and I’m sure many others would agree.

So thanks in advance to all who point me to the best author. I’m looking forward to your answers.

1579 posts Chris Robinson
  • United States
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Has been a member for 5-6 years
  • Author had a File in an Envato Bundle
  • Referred between 500 and 999 users
  • Author had a Free File of the Month
+5 more
contempoinc says

<shameless-self-promotion>

Welcome to TF! I personally pride myself on offering top notch support for all my buyers.

</shameless-self-promotion>

3 posts
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
RobertShepherd says

Nice to meet you, Chris. I’ll take a look at your themes right now.

And to all, of course this is an invitation for shameless self promotion. I figure if you are active on the forum, you are active to support your themes.

1469 posts
  • Author had a File in an Envato Bundle
  • Bought between 1 and 9 items
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users
Bedros says

<shameless-self-promotion>

Welcome to TF! I personally pride myself on offering top notch support for all my buyers.

</shameless-self-promotion>

support + sense of humor :)
+1

1721 posts Don't Worry, Be Happy
  • Beta Tester
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Elite Author
  • United States
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 3-4 years
  • Referred between 200 and 499 users
+3 more
FinalDestiny says

I’d say most of the top 100 authors do provide top support, with some exceptions :)

438 posts WordPress Gurus!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 200 and 499 users
  • United States
ThemeBeans says

Check the replies in the item comments too. An author who doesn’t reply there is a lot less likely to reply via another support avenue in my view.

Rich

245 posts JoomFX.com
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 200 and 499 users
  • Bought between 1 and 9 items
  • Bulgaria
joomfx says

A good support system is more valuable to me than the product itself, and I’m sure many others would agree.

I couldn’t agree more :)
Support is at least 50% of the digital product, in this case themes/templates. Or at least this is what I think :P

181 posts
  • Exclusive Author
  • Has been a member for 1-2 years
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
HellasDesign says

You should check the comments on items’ pages. There are a lot of “new” authors that they are not “Elite” and they provide very good technical support and a lot of updates!

367 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 50 and 99 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

Take a look at the comments of our items : http://themeforest.net/user/pixelgrade/portfolio

Also you can check the current support system: pixelgrade.ticksy.com (we will be switching soon to desk.com so we can provide even better support and knowledge management).

438 posts WordPress Gurus!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 200 and 499 users
  • United States
ThemeBeans says

Also you can check the current support system: pixelgrade.ticksy.com (we will be switching soon to desk.com so we can provide even better support and knowledge management).

Desk is rockin’ for us. A bit higher cost and a pain to get setup just right – but totally worth it.

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