ThemeForest

Refund Request on Adityarise Theme

4 posts
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • South Africa
kaveshanchetty says

Hi there

how do i go about requesting a refund on the template i purchased.

the template has had MAJOR issues from the time i purchased it… I have request support on numerous occasions and they have failed to deliver on all sides…

How do i get my money back…

Regards

Kaveshan

2955 posts
  • Community Superstar
  • Sold between 1 000 and 5 000 dollars
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
  • Exclusive Author
chrisakelley says

You need to contact support(Envatos) http://support.envato.com/

also note that support for themes arent required(though most authors give awesome support)

and you’ll only receive a refund if they find the theme not as described or broken(they’ll test it)

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