7 posts
  • Has collected 100+ items on Envato Market
  • Located in Mexico
  • Has been part of the Envato Community for over 5 years
rvw says

Does anyone know how I can request a refund for an item that didnt really work from the start and that is no longer support or even sold in the marketplace ?

Thanks so much for any help!

326 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Located in Europe
+1 more
-bianca- says

contact support and open a ticket

164 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Europe
Cara_design says

contact support and open a ticket

+1 BUT also be aware no support is required at any stage for an item sold here and authors reserve the right to remove their files as and when they choose so you may not be entitled to a refund unless it was within the last 30 days and does not work as advertised

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