7 posts
  • Has collected 100+ items on Envato Market
  • Located in Mexico
  • Has been part of the Envato Community for over 5 years
rvw says

Does anyone know how I can request a refund for an item that didnt really work from the start and that is no longer support or even sold in the marketplace ?

Thanks so much for any help!

395 posts
  • Sells items exclusively on Envato Market
  • Has collected 100+ items on Envato Market
  • Has referred 1+ members
  • Helped protect Envato Market against copyright violations
+2 more
-bianca- says

contact support and open a ticket

164 posts
  • Has been part of the Envato Community for over 2 years
Cara_design says

contact support and open a ticket

+1 BUT also be aware no support is required at any stage for an item sold here and authors reserve the right to remove their files as and when they choose so you may not be entitled to a refund unless it was within the last 30 days and does not work as advertised

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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