2 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
emanuelezocaro says

how can you get a refund if a theme does not work

675 posts
  • Exclusive Author
  • Won a Competition
  • Most Wanted Bounty Winner
  • Sold between 10 000 and 50 000 dollars
  • Philippines
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
+1 more
dexterous says

how can you get a refund if a theme does not work

Please contact Support

350 posts
  • Australia
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 3-4 years
  • Exclusive Author
  • Referred between 1 and 9 users
  • Bought between 100 and 499 items
  • Microlancer Beta Tester
simonswiss says

Yep, contact support. But if a theme doesn’t work, it would not be accepted for sale on ThemeForest. Are you sure you have installed it correctly? Did you read the documentation? Are you sure you bought a theme (WP, Drupal, ...) and not just an HTML template?

2 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
emanuelezocaro says

Of course I’m sure. I’m not stupid! also the developer has updated the documentation after my bad experience. Apparently the theme works, but it’s very slow compared to other themes, and this produces errors in the log file

by
by
by
by
by
by