2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 10+ items on Envato Market
  • Located in Italy
emanuelezocaro
says

how can you get a refund if a theme does not work

675 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Had an item that became a weekly top seller
+7 more
dexterous
says

how can you get a refund if a theme does not work

Please contact Support

720 posts
  • Made it to the Authors' Hall of Fame
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
+8 more
simonswiss
says

Yep, contact support. But if a theme doesn’t work, it would not be accepted for sale on ThemeForest. Are you sure you have installed it correctly? Did you read the documentation? Are you sure you bought a theme (WP, Drupal, ...) and not just an HTML template?

2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 10+ items on Envato Market
  • Located in Italy
emanuelezocaro
says

Of course I’m sure. I’m not stupid! also the developer has updated the documentation after my bad experience. Apparently the theme works, but it’s very slow compared to other themes, and this produces errors in the log file

by
by
by
by
by
by