107 posts
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naspos says

how do i go about getting a refund? i already requested support and never got it. I am tired of this. I want a refund for the template. How do I go about doing that?

1602 posts Chris Robinson
  • Located in United States
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contempoinc says

You should contact TF support, but I highly doubt you’ll receive a refund due to the nature of the product you purchased being electronic goods. But it’s worth contacting them.

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thomasb86 says

I may be wrong here, but isn’t giving support the authors prerogative?

1602 posts Chris Robinson
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+10 more
contempoinc says
I may be wrong here, but isn’t giving support the authors prerogative?

Although encourage its optional for authors, but most do.

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CreatingDrew says

Please start a support ticket if you have a refund request.

Also, while author support is encouraged, it is not required.

Thanks! :)

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