119 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 50+ items on Envato Market
naspos
says

how do i go about getting a refund? i already requested support and never got it. I am tired of this. I want a refund for the template. How do I go about doing that?

1666 posts Chris Robinson
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Located in United States
+13 more
contempoinc
says

You should contact TF support, but I highly doubt you’ll receive a refund due to the nature of the product you purchased being electronic goods. But it’s worth contacting them.

19 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United Kingdom
thomasb86
says

I may be wrong here, but isn’t giving support the authors prerogative?

1666 posts Chris Robinson
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Located in United States
+13 more
contempoinc
says
I may be wrong here, but isn’t giving support the authors prerogative?

Although encourage its optional for authors, but most do.

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew
says

Please start a support ticket if you have a refund request.

Also, while author support is encouraged, it is not required.

Thanks! :)

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