119 posts
  • 6 Years of Membership
  • Collector Level 3
naspos
says

how do i go about getting a refund? i already requested support and never got it. I am tired of this. I want a refund for the template. How do I go about doing that?

1680 posts Chris Robinson
  • Elite Author
  • Author Level 10
  • 7 Years of Membership
  • United States
+13 more
contempoinc
says

You should contact TF support, but I highly doubt you’ll receive a refund due to the nature of the product you purchased being electronic goods. But it’s worth contacting them.

19 posts
  • 7 Years of Membership
  • Collector Level 1
  • Exclusive Author
  • United Kingdom
thomasb86
says

I may be wrong here, but isn’t giving support the authors prerogative?

1680 posts Chris Robinson
  • Elite Author
  • Author Level 10
  • 7 Years of Membership
  • United States
+13 more
contempoinc
says
I may be wrong here, but isn’t giving support the authors prerogative?

Although encourage its optional for authors, but most do.

2541 posts
  • Affiliate Level 2
  • Author Level 2
  • Collector Level 3
  • United States
+9 more
CreatingDrew
says

Please start a support ticket if you have a refund request.

Also, while author support is encouraged, it is not required.

Thanks! :)

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