104 posts
    Has been part of the Envato Community for over 5 years Has collected 50+ items on Envato Market
naspos says

how do i go about getting a refund? i already requested support and never got it. I am tired of this. I want a refund for the template. How do I go about doing that?

1589 posts Chris Robinson
    Has referred 500+ members Has sold $500,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+10 more
contempoinc says

You should contact TF support, but I highly doubt you’ll receive a refund due to the nature of the product you purchased being electronic goods. But it’s worth contacting them.

19 posts
    Has been part of the Envato Community for over 6 years Has collected 1+ items on Envato Market Sells items exclusively on Envato Market Located in United Kingdom
thomasb86 says

I may be wrong here, but isn’t giving support the authors prerogative?

1589 posts Chris Robinson
    Has referred 500+ members Has sold $500,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+10 more
contempoinc says
I may be wrong here, but isn’t giving support the authors prerogative?

Although encourage its optional for authors, but most do.

2541 posts
    Has referred 10+ members Has sold $100+ on Envato Market Has collected 50+ items on Envato Market Located in United States
+9 more
CreatingDrew says

Please start a support ticket if you have a refund request.

Also, while author support is encouraged, it is not required.

Thanks! :)

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