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Please provide your refund procedures – I need one.
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If you’ve downloaded an item then there are no refunds for obvious reasons.
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iKreativ said
If you’ve downloaded an item then there are no refunds for obvious reasons.
Yes and no, if the item doesn’t work as advertised and it’s clearly author’s fault you’re still eligible for refund. What’s your problem patriciaborns?
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Please contact Envato Support http://themeforest.net/support
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pogoking said
iKreativ saidYes and no, if the item doesn’t work as advertised and it’s clearly author’s fault you’re still eligible for refund. What’s your problem patriciaborns?
If you’ve downloaded an item then there are no refunds for obvious reasons.
If the item didn’t work as advertised then the reviewer wouldn’t have done his job correctly would he?
-Scott
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iKreativ said
If the item didn’t work as advertised then the reviewer wouldn’t have done his job correctly would he?
-Scott
If the reviewers were to check every accepted theme’s functionality (and the only way to know everythings works is to deploy it from scratch) it would take an army of reviewers which, as far as I’m concerned, no company can afford 
- Bought between 1 and 9 items
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iKreativ said
If you’ve downloaded an item then there are no refunds for obvious reasons.
What are the obvious reasons? If you buy a Kindle book and you don’t like it, you can get yourself a refund.
If you buy a one-time license for a theme, return it, and don’t use it elsewhere – you aren’t using your license for free.
Example of a designer who gives refunds: http://swiftthemes.com/
Enough people pay $50 for bad theme, refused refund = good chance that one of the customers you upset is an SEO god with a blog post to write 
If your answer is “what if that person gives theme to somebody” or “what if that person shares on a p2p or torrent site” then the answer is: “what if a paying customer does?”.
If somebody wants a free theme enough there are easier ways than buying one and asking for a refund…. right click, source code, done. Well maybe not quite that easy, but it would take 15 mins with firebug. Just saying (as somebody who buys themes and wouldn’t dream of doing it).
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iKreativ said
Example of a designer who gives refunds: http://swiftthemes.com/
Just to put it in perspective, that theme wouldn’t even be close to being accepted here and that is why the developer has to provide support. Otherwise there is very little/nothing in it for the buyer if they choose to buy that thing.
iKreativ said
If somebody wants a free theme enough there are easier ways than buying one and asking for a refund…. right click, source code, done. Just saying (as somebody who buys themes and wouldn’t dream of doing it).
Good luck saving the source of a WordPress theme.
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ryankett said
What are the obvious reasons? If you buy a Kindle book and you don’t like it, you can get yourself a refund.If you buy a one-time license for a theme, return it, and don’t use it elsewhere – you aren’t using your license for free.
Example of a designer who gives refunds: http://swiftthemes.com/
Enough people pay $50 for bad theme, refused refund = good chance that one of the customers you upset is an SEO god with a blog post to write
If your answer is “what if that person gives theme to somebody” or “what if that person shares on a p2p or torrent site” then the answer is: “what if a paying customer does?”.
If somebody wants a free theme enough there are easier ways than buying one and asking for a refund…. right click, source code, done. Just saying (as somebody who buys themes and wouldn’t dream of doing it).
The refund policy is simple. If the item is defective when downloading it ( includes major bug ) or does not work as advertised then a refund is due. Else, considering the nature of the marketplace and having no way of verifying what you are using it for, or what will you do with it ( considering that you may have downloaded it already ), a refund is not going to be given.
For more details, please get in touch with support. I’m pretty sure they will tell you the same thing.
As you said yourself, you buy a kindle book, you return it, because it’s a physical object, that cannot be “duplicated”. The marketplaces hold computer items. How can you return that, and guarantee at the same time that you didn’t make a copy of it? ” I’m giving you my word ” will not suffice. That’s why the policy is like this ” If it’s broken or it doesn’t do what it says ” 
No offence intended!
- Bought between 1 and 9 items
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Enabled said
ryankett said
What are the obvious reasons? If you buy a Kindle book and you don’t like it, you can get yourself a refund.If you buy a one-time license for a theme, return it, and don’t use it elsewhere – you aren’t using your license for free.
Example of a designer who gives refunds: http://swiftthemes.com/
Enough people pay $50 for bad theme, refused refund = good chance that one of the customers you upset is an SEO god with a blog post to write
If your answer is “what if that person gives theme to somebody” or “what if that person shares on a p2p or torrent site” then the answer is: “what if a paying customer does?”.
If somebody wants a free theme enough there are easier ways than buying one and asking for a refund…. right click, source code, done. Just saying (as somebody who buys themes and wouldn’t dream of doing it).The refund policy is simple. If the item is defective when downloading it ( includes major bug ) or does not work as advertised then a refund is due. Else, considering the nature of the marketplace and having no way of verifying what you are using it for, or what will you do with it ( considering that you may have downloaded it already ), a refund is not going to be given.
For more details, please get in touch with support. I’m pretty sure they will tell you the same thing.
As you said yourself, you buy a kindle book, you return it, because it’s a physical object, that cannot be “duplicated”. The marketplaces hold computer items. How can you return that, and guarantee at the same time that you didn’t make a copy of it? ” I’m giving you my word ” will not suffice. That’s why the policy is like this ” If it’s broken or it doesn’t do what it says ”
No offence intended!
Since when has a Kindle book been a physical product?
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