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Hein says

I’ve got a question about refunds. Just noticed a small difference in my sales and was wondering if somebody claimed and received a refund.

Do we authors get notified is a refund has been given or does envato just gives it back without letting the author know.

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CreativeMilk says

Good question Hein, if there’s an refund it would be nice to get an email about that.

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Orbital_Themes says

I think that you should have any refund listed in your statement, correct me if I’m wrong.

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wpbakery says

Yes, this is right refunds are listed in your statement.

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Hein says

i do prefer an answer from a staff member about this. because I don’t think you will be notified if you get a refund.

Because I’m having a difference of $15.25 from yesterday evening and this morning. This amount has to be somewhere.

It’s not much and i don’t care about the refund but i want to get notified if this is happening

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CreativeMilk says

Ow that correct, i had this once in the past in the statments….but strange that you didn’t got this Hein…...well waiting for the staff ;)

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Parallelus says

i do prefer an answer from a staff member about this. because I don’t think you will be notified if you get a refund.

Because I’m having a difference of $15.25 from yesterday evening and this morning. This amount has to be somewhere.

It’s not much and i don’t care about the refund but i want to get notified if this is happening

Shouldn’t you send an email to support if you want a response from the staff, rather than post it in the forums?

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Hein says


i do prefer an answer from a staff member about this. because I don’t think you will be notified if you get a refund.

Because I’m having a difference of $15.25 from yesterday evening and this morning. This amount has to be somewhere.

It’s not much and i don’t care about the refund but i want to get notified if this is happening
Shouldn’t you send an email to support if you want a response from the staff, rather than post it in the forums?

why shouldn’t i post this also in the forums?, maybe more authors are having the same problem.

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