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mordauk says

This morning I received a rejection letter for my latest item, uploaded to the CSS category on Code Canyon.

It told me that my item was not of high enough quality in terms of design, style, uniqueness, etc.

Okay, that’s perfectly fine. I have no problem accepting that my item may not be good enough, or unique enough.

But here’s the problem. When an item is rejected, whether it is one of mine or of someone else’s, there really needs to be some sort of information included by the reviewer that provides at least some sort of feedback for how the author could improve the item.

The submitted file is not good enough for CodeCanyon in terms of design, use of colors and uniqueness.

What does that tell me, and all other authors, about how to improve the item?

In the past, when I have received rejection emails, I’ve responded with questions for the reviewer about how I could improve the item to the point it could be accepted.

Here’s the response I got:

It simply isn’t good enough.

Is that helpful in the slightest? No.

Rejection emails include statements encouraging authors to submit more items in the future, and to resubmit the rejected item after it has been improved. But how can authors who get rejected be encouraged to continually submit and improve items if rejection letters are so bland and unhelpful?

I am a reasonably well established author with decent success, but I worry about how rejection letters like these affect new authors who haven’t had anything published?

As a community, it should be Code Canyon’s goal, and the goal of all other marketplaces, to do its best to encourage new authors to submit items.

But if an author’s first item is rejected, and the email doesn’t give any specific reasons, and the reviewer is completely unhelpful when asked for further clarification, then how can that author be expected to try again? Would that author advise his friends to submit items? Probably not.

I’m never going to try and claim that every reviewer should be required to write an extensive explanation for every single rejection; that would be ridiculous. However, I do think that reviewers should be required (or strongly encouraged) to include at least one or two short suggestions for improvement.

For example, if the reviewer of my item that was rejected this morning had included something like this:

You could improve it by using smoother gradients and subtle borders, or providing more user-configured options.

I would have been happy, and would not be writing this novel. However, the reviewer did not do that, but instead made a blanket statement about the item’s overall quality without giving any sort of feedback on how it could be improved, and thus approved.

I know that reviewers have dozens of items to review every day, but how long can it take to include one or two sentences about how to improve the item?

These are just my thoughts about the issue, but I do believe it’s something that should be improved, for the betterment of the marketplaces.

P.S. My item’s rejection is by no means going to make me stop submitting items :)

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eLION says

I’d have to agree with you my friend.

Recently I myself just got rejected with a CANNED rejection letter. That’s ok except for the fact that the letter came from a DONOTREPLY email address. That means that I cannot even ask my reviewer what the problem was.

Personally I’m okay with rejections and surely everyone is cause it gives them a reason to improve but getting a DONOTREPLY letter is just irritating and shows a little cockiness.

FYI : Start getting cocky and you won’t be ready for that next curve-ball thrown at you.

The envato team has always been wonderful but this is a little much. It was bad enough that no real reasons were given for file rejections but at least we could email the reviewer.

Anywho: If anyone has any ideas for improvements on my CSS file, please let me know :)

Rejected File: Watch the video preview to see how it works.

Thanks everyone and happy selling ;)

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MSFX Volunteer moderator says

the reason its from a donotreply address is that reviewers aren’t paid to fire emails back and forth between authors and some users would abuse the ability to email the reviewer.

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JamiGibbs Staff says

Moved to item discussion.

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eLION says

the reason its from a donotreply address is that reviewers aren’t paid to fire emails back and forth between authors and some users would abuse the ability to email the reviewer.

That’s still no excuse and I have never bombarded them with emails. I understand the reviewers are busy but so is everyone else and a little feedback would be nice aside from a canned message.

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Pixelworkshop says

@eLION your CSS file is original, maybe too much so it wouldn’t fit easily in a standard page because of the design itself. That doesn’t mean that your file is bad, but my opinion is that it doesn’t have the potential to sell very much. It’s great to see such creativity out there but Codecanyon is a marketplace which needs to target a large audience. Sorry if that doesn’t sound clear, my english is sometimes not very good :)

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lastrose says

I too don’t like the emails that some reviewers send back, however I understand that they are getting paid to review items that will go for sale on a market place, they aren’t there to hold you’re hand or teach you about design. They offer multiple tuts sites that give you help on how to grow your skills, and there are great communities that can look over your items and offer criticism, that is where you should turn to.

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DzincStudio says

Although far from ideal, an alternative which GraphicRiver authors contributed towards, was the creation of a Visual Rejection Guide – to better guide authors, visually, on how they can improve rejected files.

ThemeForest has also taken this initiative by creating the thread [Theme Approvals] Before & After.

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eLION says

@eLION your CSS file is original, maybe too much so it wouldn’t fit easily in a standard page because of the design itself. That doesn’t mean that your file is bad, but my opinion is that it doesn’t have the potential to sell very much. It’s great to see such creativity out there but Codecanyon is a marketplace which needs to target a large audience. Sorry if that doesn’t sound clear, my english is sometimes not very good :)

Thanks for looking at the item and I can understand what you mean about it being maybe a little too different from standard stuff.

However I also had some CSS3 tabs and tooltips files that were rejected for some reason. They work in IE7 +, have good functionality and documentation plus they look good so I don’t really understand that one.

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Pixelworkshop says

Yes, a file must have a potential to sell well to get accepted, your menu looks like a custom project, very specific. But interesting :)

For your other files rejected, do they have something more than the ones already for sale ? The requirements to get accepted may increase from time to time, that could be a reason for your rejection. Send me an email if you want some feedback :)

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