214 posts
  • Sells items exclusively on Envato Market
  • Won a competition
  • Won a Most Wanted contest
  • Has sold $40,000+ on Envato Market
+7 more
surjithctly says

I strongly agree with @gtantra.

There are some themes (items) which do not support latest software (for Ecommerce category) and ultimately their sales are freezed.

I think Envato should introduce a rule saying the item will be removed if it doesn’t get a sale, for say, 3 months.

Other Buyers also complained that an item they purchased before some months are not in Themeforest now. IF there is no theme, then no support.

397 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United States
WPWiseOwl says

It seems like you’re contradicting yourself by saying that you’re expecting authors to constantly update their items for every new WP release, but you also consider that lifetime updates are an exaggeration… the two don’t go together very well. For how long should authors update their items until you can say that they’ve done enough. One year? 2? 10?

No contradiction at all IMO. It’s simple. You put out an item. You update it as long as “you” (the author) choose. Buyers currently have no control over the product / update term (no need to change this) and that’s the risk you take. When you (as an author) have decided you no longer wish to support / update it, you retire it / remove it from the market. I support this model. Either keeping supporting / updating an item or take off the market. That’s all.

While things are often not black and white (or binary) but this could be. None of this needs to be murky / wishy washy. Be clear in your communications to your customers. You’re either in (providing updates) or you’re out (not providing updates / having retired the item). It would make it a lot more clear cut IMO.

91 posts StrictThemes
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 1 year
+2 more
StrictThemes says

I agree with @gtantra. However, authors must be motivated to provide updates. Otherwise, lifetime updates for $45 looks a little bit strange. Unfortunatelly, today, authors can take a revenue from a new customers only, so it’s not sustainable business model.

happinessengineer
happinessengineer Recent Posts Threads Started
14 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
happinessengineer says

Hi guys!

1) If the item doesn’t work with latest WP version, you should contact envato support (of course it isn’t possible to update an item 1 day or 2 after the latest release but weeks or months and it still doesn’t work is really bad)

2) Envato DOES clean up old items. While signing up as a developer you read the rules and as far as I remember if an item is older than 1 year (or once a year, don’t remember) and it doesn’t work the author will get notified and if the item is not fixed it is removed.

-roch

13 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
gtantra says
... an item is older than 1 year (or once a year, don’t remember) and it doesn’t work the author will get notified and if the item is not fixed it is removed….

Yes, @happinessengineer : this would be an ideal solution . To send a couple of reminders if the theme is neglected and only after several reminders and a notice , the theme be removed.

I do not mean to insult or be rude by opening this thread. If anyone has felt so , then I sincerely apologize. But I came across this WP theme that was created about 4 years back and not once updated. Do you’ll think it fair for that developer to reap the benefits of a theme that old ( and neglected ), when they are developers giving their sweat and blood into making sales here ?

I do not want to start a war on this thread. I am only questioning an insignificant handful of theme’s that need to be looked into ?

1509 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+2 more
OriginalEXE says

Guys, that is the purpose of “Software Version” on the product listing.

If the item works on all the versions found on the product listing, then how can you label it as “not working”.

There is no injustice in that, because buyers will obviously skip that product if it is not listed as compatible with the version of the software they use, so authors that update products to work with latest WP versions will still be in advantage.

And I’m not saying this to defend myself, I keep all of my products compatible with all new versions of WP, but it seems to me that there is no point in doing what you are proposing, because current system is transparent and fair for everyone, and noone is damaged, IMHO.

307 posts
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
visualkicks says

I’ve removed 3 of my items from the market place and will be removing another 3 in the new year.

If an item isn’t selling any more, the last thing I want is for someone who bought the item a year ago asking for a theme overhaul and complaining it doesn’t work with the latest WP install. Im not going to spend a day or two (sometimes a week) updating something that no longer gives me income. I recently updated my clipboard theme to 2.0. It took a whole month to do, but the theme still sells so Im happy to make that sort of an update.

In saying that I do make it clear to previous customers in advance that support for an item is ending and I also put a banner up on the items that will be removed stating they will be removed by X date.

Also, my earlier work is not a good indication of my current skill level. It’s said it takes 7 years to master a craft. I’ve got 5 more to go (although Im really happy with where Im at now :)).. haha, it’s funny to think I used to be one of those guys on the item discussion forum complaining about reviewers :D .. will be elite author by march me thinks!!

397 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United States
WPWiseOwl says

If the item works on all the versions found on the product listing, then how can you label it as “not working”. There is no injustice in that, because buyers will obviously skip that product if it is not listed as compatible…

No, not obviously…if that were the case, I might be inclined to agree. However, that assumes that any potential buyer “always reads” and is always “able to comprehend” everything on the item’s page. Oh, how I wish these assumptions were true. It can’t be relied on that buyers will be savvy / informed enough to know to “skip” such items.

1509 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+2 more
OriginalEXE says


If the item works on all the versions found on the product listing, then how can you label it as “not working”. There is no injustice in that, because buyers will obviously skip that product if it is not listed as compatible…
No, not obviously…if that were the case, I might be inclined to agree. However, that assumes that any potential buyer “always reads” and is always “able to comprehend” everything on the item’s page. Oh, how I wish these assumptions were true. It can’t be relied on that buyers will be savvy / informed enough to know to “skip” such items.
Ok that’s true, but maybe there’s a better way around it than deleting items, idk.
307 posts
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
visualkicks says

There is no one way to keep both authors and buyers happy. I would argue that giving authors better tools to maintain their portfolio is the best solution.

If the option to have my items automatically deleted after 1 year of no sales, I would do it. Provided that everyone who purchased the item received an email 1 month prior stating the item will be removed. (i would still have to confirm the process though when it came time).

Obviously not all authors would want that, but instead of just letting items get 2-3 years old with no sales and no updates. There should be some automated procedures in place to either notify the author of a removal OR prompt them to remove it themselves.

Because right now authors only receive removal notices if someone complains about an item, and that’s not good for the customer and it’s not good for the authors reputation (or portfolio).

just my 2 cents. feel free to disagree.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by