First of all I already contacted the support team 2 times to remove a preview video from one of my files.
Once I asked the reviewer to remove it, when i updated the file. The answer was, that he has no option to remove it.
2 times I send a support ticket with the answer that they have forwarded my request to the necessary staff member in order to remove the video from my preview. But nothing happened!
Now I open that thread in order to get help from anybody. I think its not a big deal to remove a video. So please guys could anybody do that for me.
The video shows an old demonstration and its so important that it will be removed!!!!
Thanks in advance
hmm i think a solution might be to replace it with a new one, or replace it with an empty video
So does this means its not possible to remove it? If yes the only possibility is to upload a new one?