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flashato says

Thanks ! finally a new rate system!
I still can’t understand what is he mystery in having something like B&H or Amazon,where users explain their rate.
Somebody can explain me why is so difficult ?
BTW Thanks Justinfrench for your effort in the new rate system, and following up the forum.
Arthur

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SurStudio says


Have any plans on how to address existent low ratings?

The first distinction to make is that a low rating is not guaranteed to be an irrelevant rating, although it certainly seems like there are cases where this is true :) Hopefully we have some real data and research to back that up soon. The goal is to remove or reduce the effect of irrelevant ratings so that the buyer can be better informed through a fairer, truer rating.

The goal isn’t “remove all low ratings”, although that may be a side-effect :)

How we fix this going forward (for new ratings) will depend a lot on the data and research, but I think you’re asking how we fix this looking backward (old ratings). For old ratings, as discussed elsewhere, the first two things we’re looking into are ignoring all old ratings (both good and bad), and alternate algorithms.

If the data we collect strongly suggests we have a lot of irrelevant ratings (especially when looking at outliers — the 1 star rating on an item with heaps of 4-5 star ratings), we have a few strategies in mind that might help (encouraging a re-rating, for example), but the data will help us get a feel for the right direction here.

Sounds good to me :)

Any idea about when will these features be ready?

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justinfrench Dev says

Any idea about when will these features be ready?

Not yet sorry. Data, research and facts first!

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visualkicks says

I dont see a problem with people rating 1 and 2 stars. That’s what it’s there for. As a lot of people have already said a single 1 or 2 star rating in a sea of 5’s is not going to matter.

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ShermanJackson says

I dont see a problem with people rating 1 and 2 stars. That’s what it’s there for. As a lot of people have already said a single 1 or 2 star rating in a sea of 5’s is not going to matter.

It matters to me, I need a reason why an item of mine is rated 1 or 2 star. I take a lot of time to create items and none of which are 1 star quality. So if the buyer thinks it’s worth 1 star, he/she better have a good explanation.

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ThemeBeans says

I dont see a problem with people rating 1 and 2 stars. That’s what it’s there for. As a lot of people have already said a single 1 or 2 star rating in a sea of 5’s is not going to matter.

I think it does have some affect. I’d want to know why they rated a seemingly great product (if it’s the outlier vote), thus having a required “reason” field would be neat. Though I’m not sure how’d you would prevent lorem or gibberish entries – just to get the rating down.

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ThemeBeans says


I dont see a problem with people rating 1 and 2 stars. That’s what it’s there for. As a lot of people have already said a single 1 or 2 star rating in a sea of 5’s is not going to matter.
It matters to me, I need a reason why an item of mine is rated 1 or 2 star. I take a lot of time to create items and none of which are 1 star quality. So if the buyer thinks it’s worth 1 star, he/she better have a good explanation.

And we can only make our products better with this actual data. Words are stronger than stars imo.

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s4nji says

I dont see a problem with people rating 1 and 2 stars. That’s what it’s there for. As a lot of people have already said a single 1 or 2 star rating in a sea of 5’s is not going to matter.

Like the others have said before, if this happens to a newly launched product, the damage on the amount of sales is much more significant.

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visualkicks says


I dont see a problem with people rating 1 and 2 stars. That’s what it’s there for. As a lot of people have already said a single 1 or 2 star rating in a sea of 5’s is not going to matter.
It matters to me, I need a reason why an item of mine is rated 1 or 2 star. I take a lot of time to create items and none of which are 1 star quality. So if the buyer thinks it’s worth 1 star, he/she better have a good explanation.

The problem is your business is conducted on the internet. To be honest I dont think any authors items deserve a 1 star rating. We all put months of work into our products. You dont have to tell me, I know.

But like I said, its the internet, you will need to deal with 1 and 2 stars as they come. Cause they will come weather they are justified or not. Even if you make a comment mandatory, the comment will go something like this.

“yeah, the theme is useless, asked for help didn’t receive any”

And you most definitely would of helped them but the buyer is just an idiot. Bad clients on the internet will always be a problem. You can let if effect you or you can get on with making awesome products that 99% of other people love.

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CodingJack says

It matters to me, I need a reason why an item of mine is rated 1 or 2 star. I take a lot of time to create items and none of which are 1 star quality. So if the buyer thinks it’s worth 1 star, he/she better have a good explanation.

I think the majority of the time bad ratings can be broken into three groups:

  1. Noobs who thought they were getting a turn-key solution and didn’t realize the product required some basic prerequisite skills.
  2. People who don’t carefully read the item’s description, and are upset once they realize the item can’t do something they need it to do.
  3. The item was built well but the buyer had trouble using it—not because they lacked the proper skills, but for some other reason.

Number 1 – Just part of the business of selling stock, and buyer skill levels will always vary.

Number 2 – We live in a “short attention span” era, and like #1, this is just part of the business.

Number 3 – This is the buyer we want to capture feedback from so we can improve our items.

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