dealing with moron customers is always a pita… there’s always gonna be “that guy” lol… I like the idea of adding a requirement that 1-star or 2-star ratings, they have to at least post a sentence as to why, and that the author can appeal and have that removed, if it’s something stupid like “they didn’t include stock photos with the template”, or “the after effects CS5 project won’t load in my six-year old CS3 software, or “that HTML template won’t install in WP” or… you get the idea..
and from a coding standpoint, maybe if they enter a 1- or 2-star rating, before letting them officially enter it, have the envato form submitter popup a window saying “are you sure? did you check the Requirements carefully prior to purchase?”or similar “noob alert” lol
It’s okay you can’t please everyone. I think a better average calculation system like the one IMDB has (weighted average + custom formula) would be more efficient.
what about a default vote about 5 stars for each sale until the buyer make his vote?
I think it would be better to use scientific way to analyze ratings (Mathematical statistics). It’s easy to do: for each item Envato must ignore one highest rating (for example, 5 stars) and one lowest rating (for example, 1 star) – in this case rating system will reduce the influence of irrelevant ratings.
There is no need for removing one star, now same kind of people that were rating one star realised that one star does not do as much damage anymore so they start to rate two stars .
Look at Kriesi’s latest item: almost 1000 sales, 70 5stars rating and …
one troll, (last of the orcs horde), rated 1star.
How n00b can this guy be? I mean did you see Kriesi’s tutorials?
I also have this type of items with all 5 star rating and one 1 star rating