When you buy something you like off amazon that has 40 5 stars and 1 1 star you don’t even care about the 1 rating
I think the most recent update makes things a lot more clear
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^ Most people can see that it’s a good item, but a few people might have issues.. whether its a server issue, or a mental issue
- Author has had an Item Featured
- Community Superstar
- Author was Featured
- Has been a member for 6-7 years
- Won a Competition
- Sold between 50 000 and 100 000 dollars
- Bought between 10 and 49 items
- Referred between 50 and 99 users
- Exclusive Author
The problem is when you have a new file with only 3 ratings and one of them is 1star. That will look creepy.
^ I agree with Endat. I mean this was the whole point of the new rating system.
I mean put yourself in buyers perspective. If some item has majority of 4 and 5 stars and just 1 one star rating, i would definitely consider buying it. IMHO this new rating system is great.
- Author had a File in an Envato Bundle
- Microlancer Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 1-2 years
- Exclusive Author
- Bought between 1 and 9 items
- Referred between 100 and 199 users
- Sold between 10 000 and 50 000 dollars
I know it´s not a too dramatic issue (and will most likely exist forever anyways), but like wickedpixel said, especially when a new item has only 3 ratings, and one of it is 1/5 because someone wants to harm your file, this might scare clients off very easily.
Btw ive also thought about buyers who enter a keyword and then sort by rating…
Therefore I always try to keep my rating 5/5 and encourage satisfied clients to rate my items.
The true about 1 start rating without leaving a comment on the comments section.
Lets be honest. If you buy something that deserves 1 star, you will be very angry and you want everyone knows they should not buy that item, so you go and leave a very bad comment about your experience with the item so everybody can read it, it is like a revange.
This is not the case with the most 1 start ratings here on the marketplace. Most of the items with one 1 start rating have no negative comments on the item comments section. So that makes me think 2 things:
a. Someone who purchased your item to put it on a warez site for free.
b. An envious author who sell in the same category than you and probably your item is better or competing with his/her item.
I think option “b” is the most common reason of those 1 start ratings without negative comments on the item comments section…
So please, like h3design said “ISN´T IT TIME TO IMPLEMENT A FEATURE THAT ITS ONLY POSSIBLE TO RATE AN ITEM BELOW 3 STARS IF YOU GIVE A MULTI-LINE FEEDBACK IN WHICH YOU LIST WHY THE ITEM SHOULD HAVE 1/5 STARS ?”
I’m not worried about 1 star rating. The low rating remains on conscience of the appraiser.
I don’t understand why people buy the track and rate it 1 star. If you don’t like it… well… don’t buy it.