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james
Envato team
says

Hi All,

We’ve set up a system on item pages so that Authors can reply directly to customer’s concerns by replying to their comments.

Replying to a user comment creates a conversation solely between a user and the author. Nobody else can butt in, and the conversation is single-threaded (we’re not trying to create a forum here). To clarify, only authors can initiate a conversation by replying to a comment.

Here’s an example conversation between Clinton and myself

We hope you all find this to be a useful tool and would welcome feedback on the subject.

Many thanks,

James

Envato

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Hein
says

Great function, thanks and keep up the good work

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LucidStudios
says

I already used it today before the announcement. Its a cool new feature. :)

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TPN
Envato team
says

Sweet

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imaginem
says

Great feature!

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mabuc
says

yeah so great. I used it already. :)

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VF
says

Useful feature! Thanks!

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spipnl
says

Very nice feature!

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AdamGold
says

Cool feature :)

Symphony-of-Specters
Symphony-of-Specters Recent Posts Threads Started
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Symphony-of-Specters
says

That looks pretty useful. One question there though, do you get a message/reminder that somebody posted a question/comment on one or more of your tunes?

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