3 posts
  • 6 Years of Membership
  • Collector Level 3
  • United Kingdom
stuartyboy
says

I’ve been a Themeforest member for a good few years, bought and customised a few themes for clients. I’ve never had any problems with any of the themes, or authors or had any issues until yesterday.

The theme I purchased is great looking and I checked beforehand that it was “well documented”. However, after I purchased it and started working through the documentation, I discovered it has to be the worst documentation of any theme I’ve ever purchased from Themeforest. The english is poor, multiple steps have been left out. It is confusing and unhelpful. I have considerable experience as a developer so I was able to eventually figure out most things but this took nearly a day to do so. The problem is, handing this over to a client with ordinary skills would not have a clue where to start with it.

Question is, who awards the “well documented” status and can I report the theme for being “not well documented” to prevent people going through what I have? Where and who do I report this too?

Thanks in advance

822 posts
  • 6 Years of Membership
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  • India
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+1 more
laranz
says

Look at this thread..

149 posts
  • 4 Years of Membership
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  • Author Level 5
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+1 more
IulianN
says

The best way is to contact the author, and a new update with a better documentation will be added :)
No need to open this thread :|

Not all authors are native English, you buy a theme with a documentation file, not a theme with an article with a high level of English.

“Reporting”- why don’t you report the author, because you’ve payed the theme ?. Maybe you get it for free!

Don’t make sense the question for you? This thread don’t make sense neither.
Edit : Nice first post after 3 years ;)

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sevenspark
Moderator
says

Hey stuartyboy,

If you find the documentation to be lacking, I’d recommend contacting support to make them aware of the issue. They can review the docs and downgrade the level of documentation rating if necessary :)

Chris

3 posts
  • 6 Years of Membership
  • Collector Level 3
  • United Kingdom
stuartyboy
says

This thread don’t make sense neither.
Edit : Nice first post after 3 years ;)
Yeah right.
3 posts
  • 6 Years of Membership
  • Collector Level 3
  • United Kingdom
stuartyboy
says

Hey stuartyboy,

If you find the documentation to be lacking, I’d recommend contacting support to make them aware of the issue. They can review the docs and downgrade the level of documentation rating if necessary :)

Chris

Cheers Chris – appreciated

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