ThemeForest

Request Staff Reply... Hmmm, that's new!

54 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 000 and 5 000 dollars
TheStoryShop says

Anyone else notice the new link under our comments, “Request Staff Reply.” This could be rather helpful as I’ve noticed several authors complaining about the staff not getting involved in certain threads.

Perhaps we should start using that link. It’s down there ||||||||||| ................................................................................VVVVVVV

3014 posts
  • Has been a member for 3-4 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
  • Envato Staff
+6 more
KingDog staff says

It’s been there for a few months :) It may have been called Flag for Staff or something like that however.

54 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 000 and 5 000 dollars
TheStoryShop says

But the name was changed and now there is a separate link that’s for flagging next to it, it looks like. That’s why it looks different. What’s the difference between “Request Staff Reply” and the flag link next to it?

2847 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Community Moderator
  • Bought between 50 and 99 items
  • Referred between 1000 and 1999 users
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
sevenspark moderator says

That flag icon really needs a title attribute tooltip at the very least. “Flag as Inappropriate”. Just a flag with no explanation seems overly generic.

1873 posts Bird is the word..
  • Elite Author
  • United States
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 5-6 years
  • Referred between 100 and 199 users
  • Bought between 100 and 499 items
  • Microlancer Beta Tester
  • Exclusive Author
+3 more
jonathan01 says

That flag icon really needs a title attribute tooltip at the very least. “Flag as Inappropriate”. Just a flag with no explanation seems overly generic.

Yup I mentioned this – a flag could mean anything (winner? I like this?) and no rollover tooltip means people will guess or worse of all simply click to see – I thought they hired UX specialists?

Jonathan

558 posts
  • Author had a File in an Envato Bundle
  • Sold between 10 000 and 50 000 dollars
  • Has been a member for 1-2 years
  • Attended a Community Meetup
  • Contributed a Blog Post
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Bought between 10 and 49 items
+2 more
PhilLarson says

Okay, so it looks like the new changes are just differentiating the requesting os staff responses between something that’s inappropriate and just a general question to an issue, whereas “Flag for Staff” attracted both cases? I agree with sevenspark here, it needs a “Flag as inappropriate.” I’m going to hit the “Request Staff Reply” under sevenspark’s comment and see what happens!! ;)

Edit: Someone beat me to it! “The message has already been flagged for a staff member to reply.” Haha. ;)

3014 posts
  • Has been a member for 3-4 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
  • Envato Staff
+6 more
KingDog staff says

I agree the flag needs more context. I’ll bring it up :)

1617 posts Community Team
  • Helped protect Envato Marketplaces against copyright violations
  • Community Ambassador
  • Envato Staff
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Microlancer Beta Tester
  • Beta Tester
  • Won a Competition
+9 more
contrastblack staff says

I agree the flag needs more context. I’ll bring it up :)

And of course a shiny new “modern” gif animation with bright shades of neon pink and yellow, that’ll make it “pop” fo shizzle :D

3014 posts
  • Has been a member for 3-4 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
  • Envato Staff
+6 more
KingDog staff says


I agree the flag needs more context. I’ll bring it up :)
And of course a shiny new “modern” gif animation with bright shades of neon pink and yellow, that’ll make it “pop” fo shizzle :D

I was thinking leopard print, but maybe that’s just my taste :)

3395 posts
  • Australia
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Interviewed on the Envato Notes blog
  • Microlancer Beta Tester
  • Sold between 1 000 and 5 000 dollars
Australia says

...and comic-sans font plz

by
by
by
by
by