14 posts
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PTAPshop
says

Hi themeforest community and admins,

I would like help to seek a refund from an author. The support is terrible, none at all, and the template doesn’t work as showed in the demo (most plugins don’t work properly) – hence the site looks totally bare and unlike the demo.

Can you please advise me on the process of requesting a refund from the author?

Thanks in advance!

P.S – here is a link to where I first posted to the author for help and support on the template Mazine. http://themeforest.net/forums/thread/problems-with-installation-of-mazine-11-by-transparent-ideas/43942
223 posts
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agusmu
says

Please contact http://themeforest.net/support directly for refund request… ;)

1035 posts
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+7 more
ThemeBlvd
says
PTAPshop said
P.S – here is a link to where I first posted to the author for help and support on the template Mazine. http://themeforest.net/forums/thread/problems-with-installation-of-mazine-11-by-transparent-ideas/43942

Have you tried posting in the item’s discussion board? It appears the author is providing support to the other buyers posting there.

Here is a direct link: http://themeforest.net/item/mazine-wordpress-theme-a-wp-ecommerce-theme/discussion/198602

3868 posts Community Moderator
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Joost
Moderator
says

1) This forum is the public Themeforest forums. Not every author reads every thread here. You’re way better off contacting the author directly or posting on the discussion board of his files, as ThemeBlvd mentioned.

2) An author is not obliged to give support, ever. Files are sold as-is, and support is optional. Of course many authors provide support in order to build up a reputation and have buyers return to them, but it’s definitely not mandatory. If a file doesn’t work as provided in the demo, though, that’s an issue for Envato support. If that is the case, you can contact them via the link agusmu provided.

3) Replying to 8 semi-relevant threads with the exact same question/rant is not going to improve your chances of getting in touch with the author or someone who knows the answer, but it does look a bit off. In short – that’s not the way to go.

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duotive
says

Some do not respect even the holidays… we had a case like this a couple of days ago… DUDES WE MIGHT CELEBRATE CHRISTMAS !!!

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DesignitTonight
says
duotive said
Some do not respect even the holidays… we had a case like this a couple of days ago… DUDES WE MIGHT CELEBRATE CHRISTMAS !!!

NO! You’re not allowed. Sklave weg für meine faulen [removed by mod, language]

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KarmaThemes
says

I think we might need to open some more threads on this topic ;)

14 posts
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PTAPshop
says

Thanks for the invaluable feedback all! Very useful!

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