What is a 5 star file? Is it a file that has a million options? Or is it a file with the following qualities:
- Does what it says it does
- Clear and detailed instructions
- Well commented code
- Impeccable Support
- Bug free
When you build something that you know has all of these qualities, yet still receive a 4 star rating or even less, it’s insanely discouraging. And honestly it makes me wonder, why should I spend twice the amount of time trying to make a 5 star file, when I can build a 4 star file in half the time? Because after all, there’s a good chance the file will be rated 4 stars regardless. Food for thought.
I think it all comes down to support and whether the entire product works AND whether the customers who buy your products are likely to be maniacs.
I also want to clarify, I’m not saying making crappy files is the better business strategy. But spending endless hours on the customers behalf (options, flexibility, code comments) just feels like a waste of time sometimes.
Look at Peerapong’s files.
I have used quite a lot of them and they are all fantastic and ive never not rated one of them 5 star.
I think his files are all rated 4 star simply because he cant support all of them. (i’m guessing he handles support himself, because he is a ninja).
^ But if the mindset is “this will be rated 4 stars” for whatever reason, doesn’t that effect the way you work? Or no? After all, a “5 star file” is also subjective, and maybe it’s still possible to make 5 star files with a less than stellar effort.
I guess it also poses the question, is bulk better than quality? For example, if you can upload two 4 star files in the time you could upload one 5 star, maybe that’s the better strategy.
^ But if the mindset is “this will be rated 4 stars” for whatever reason, doesn’t that effect the way you work? Or no? After all, a “5 star file” is also subjective, and maybe it’s still possible to make 5 star files with a less than stellar effort. I guess it also poses the question, is bulk better than quality? For example, if you can upload two 4 star files in the time you could upload one 5 star, maybe that’s the better strategy.
It depends what you are trying to do. Make money or create a revolution.
Problem is, rating are in high percent based on the support the user is receiving, not the quality of the file itself, and that’s always from the risky customers point of view. Even when we are not obligued to give support, we all know people spend $30 in a full website, and besides, he/she all expects the author to answer dozen support messages for free, and that is not always possible.
But i believe, in the long term, files gets more or less the appropiate rating. That is at least, my experience in AD. Guess TF&CC works in a different way.
Anyway, i don’t one customer will think twice to buy a file even if it’s rated on 4. But maybe 3 makes a difference regarding customers fears.
A 5 star theme should have the following qualities:
- Quick Support
- There should be no additional setup instructions. It should install instantly.
- Everything works. There are no scripts that don’t work on some servers.
- The theme should have a clean and logical backend with all the described features.
- Thorough documentation that makes complete sense.
- Videos maybe
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