4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi guys, thanks for bringing it to our attention, the appropriate staff have been notified. We are currently looking into the matter, and we’ll be sure to update the thread accordingly.

If anyone else is having similar issues, please let us know via this thread. We apologize for any inconvenience, and hopefully everything will be sorted ASAP. Thanks for your understanding.

68 posts Designer | Developer
  • Has been part of the Envato Community for over 3 years
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured in an Envato Bundle
  • Has collected 10+ items on Envato Market
+4 more
lbeck says

Exact same problem here. Out of my 3 total accounts (1 my own, 2 shared) it happened on two accounts.

Withdrawal was setup, and received an email confirmation. But then once the 31st rolled over, my scheduled withdrawal went down to $0 and all the money was still in my account.

Definitely a bug. I filled out a support ticket as well.

7314 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

looks fine here:

1839 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+7 more
ShermanJackson says

Mine was processed fine but true, there may be a bug.

274 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
Anjum says

Hi guys, thanks for bringing it to our attention, the appropriate staff have been notified. We are currently looking into the matter, and we’ll be sure to update the thread accordingly.

If anyone else is having similar issues, please let us know via this thread. We apologize for any inconvenience, and hopefully everything will be sorted ASAP. Thanks for your understanding.

Thanks

68 posts Designer | Developer
  • Has been part of the Envato Community for over 3 years
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured in an Envato Bundle
  • Has collected 10+ items on Envato Market
+4 more
lbeck says

Yes and it was fine with my other account as well. And even on the one shared account there was one fine withdrawal and one that failed.

There’s obviously some factor that makes it fail, as it will not happen to everyone. I’ve had about 50% success and 50% failed between all my withdrawals. All done the exact same way. There is most definitely an issue going on.

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hey folks, thanks once again for letting us know. As mentioned above, the appropriate staff have been notified and are currently looking into the matter.

In order to prevent confusion, and make sure that no staff updates are overlooked, this thread will be locked/unlocked and updated in due course.

42 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
rabidcarrot Envato team says

Heya All,

The issues with max withdrawals should now to be all sorted.

Apologies for any inconvenience caused and thanks for letting us know so quickly.

Please let support know if you are still experiencing any further probs.

Mark :)

439 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $5,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in Europe
+1 more
Pixelous says

Heya All,

The issues with max withdrawals should now to be all sorted.

Apologies for any inconvenience caused and thanks for letting us know so quickly.

Please let support know if you are still experiencing any further probs.

Mark :)

@rabidcarrot great thanks but the issue is solved particularly for me.

First time I did request my money 31 october but as many others it says $0 and its locked so that’s why I did try to withdraw again and now I will receive the money only December 1 but not December 15 which is better of course.

Can you help withdrawals to be processed on November 15, 2013 but not December 1 as first time I did request my money 31 october?

4602 posts Love & Light
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Interviewed on an Envato blog
  • Made it to the Authors' Hall of Fame
+8 more
digitalscience says

omg … not pigeons again … staff, please help him ASAP!

Thank goodness… although last time I waited a month for payment I received a signed letter from Carmen and a box of TimTams.. so it was a bitter sweet experience – pigeons are safe for now :D thanks for resolving the issue staff!

by
by
by
by
by
by