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Dzinc
says

Hi guys, thanks for bringing it to our attention, the appropriate staff have been notified. We are currently looking into the matter, and we’ll be sure to update the thread accordingly.

If anyone else is having similar issues, please let us know via this thread. We apologize for any inconvenience, and hopefully everything will be sorted ASAP. Thanks for your understanding.

68 posts Designer | Developer
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lbeck
says

Exact same problem here. Out of my 3 total accounts (1 my own, 2 shared) it happened on two accounts.

Withdrawal was setup, and received an email confirmation. But then once the 31st rolled over, my scheduled withdrawal went down to $0 and all the money was still in my account.

Definitely a bug. I filled out a support ticket as well.

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doru
says

looks fine here:

1851 posts Evolve or Dissolve!
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ShermanJackson
says

Mine was processed fine but true, there may be a bug.

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Anjum
says

Hi guys, thanks for bringing it to our attention, the appropriate staff have been notified. We are currently looking into the matter, and we’ll be sure to update the thread accordingly.

If anyone else is having similar issues, please let us know via this thread. We apologize for any inconvenience, and hopefully everything will be sorted ASAP. Thanks for your understanding.

Thanks

68 posts Designer | Developer
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lbeck
says

Yes and it was fine with my other account as well. And even on the one shared account there was one fine withdrawal and one that failed.

There’s obviously some factor that makes it fail, as it will not happen to everyone. I’ve had about 50% success and 50% failed between all my withdrawals. All done the exact same way. There is most definitely an issue going on.

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Dzinc
says

Hey folks, thanks once again for letting us know. As mentioned above, the appropriate staff have been notified and are currently looking into the matter.

In order to prevent confusion, and make sure that no staff updates are overlooked, this thread will be locked/unlocked and updated in due course.

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rabidcarrot
Envato team
says

Heya All,

The issues with max withdrawals should now to be all sorted.

Apologies for any inconvenience caused and thanks for letting us know so quickly.

Please let support know if you are still experiencing any further probs.

Mark :)

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Pixelous
says

Heya All,

The issues with max withdrawals should now to be all sorted.

Apologies for any inconvenience caused and thanks for letting us know so quickly.

Please let support know if you are still experiencing any further probs.

Mark :)

@rabidcarrot great thanks but the issue is solved particularly for me.

First time I did request my money 31 october but as many others it says $0 and its locked so that’s why I did try to withdraw again and now I will receive the money only December 1 but not December 15 which is better of course.

Can you help withdrawals to be processed on November 15, 2013 but not December 1 as first time I did request my money 31 october?

5209 posts Interactive Design
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digitalscience
says

omg … not pigeons again … staff, please help him ASAP!

Thank goodness… although last time I waited a month for payment I received a signed letter from Carmen and a box of TimTams.. so it was a bitter sweet experience – pigeons are safe for now :D thanks for resolving the issue staff!

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