(Resolved) Unable to Make Purchase Transaction from Available Credit Balance

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DesignLinks
says

Hey,

i want to buy extended license of this page builder plugin from codecanyon: http://codecanyon.net/item/drag-and-drop-shortcodes-wp-visual-page-builder/6419048?WT.ac=solid_search_item&WT.seg_1=solid_search_item&WT.z_author=ABdev

i have credit balance of $102 in my another account, but whenever i click on buy button it asks me to deposit money in my account, although extended license costs $100.

My question is that how can we purchase any product from our available credit balance?

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Dzinc
says

Hi DesignLinks, have you tried logging in and purchasing from the account where the credits are currently available? Please let us know if you need any further assistance.

67 posts
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DesignLinks
says

Yes definately, i tried with my account which has balance in it. Not with this account.

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Dzinc
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Hi again DesignLinks, please do open a support ticket and support staff will be sure to look into the matter. Your patience is appreciated. Thanks.

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MsTrends
says

it asks to use paypal or skrill to deposit money and when i choose skrill (as paypal is not supported in my country) it asks for my credit card number.

Why should i provide my credit card number when balance is already available in my account?

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MsTrends
says

Hi again DesignLinks, please do open a support ticket and support staff will be sure to look into the matter. Your patience is appreciated. Thanks.

yes i already submitted a support ticket, here is my ticket ID: #OBD-832-40440

and it is my original account.

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Dzinc
says

MsTrends/DesignLinks, you should definitely be able to use your existing account credit to purchase marketplace items. I’ll be sure to let support know the ticket ID as soon as possible.

Once again, thanks for your patience and understanding while we investigate what might be causing this temporary inconvenience.

67 posts
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DesignLinks
says

MsTrends/DesignLinks, you should definitely be able to use your existing account credit to purchase marketplace items. I’ll be sure to let support know the ticket ID as soon as possible.

Once again, thanks for your patience and understanding while we investigate what might be causing this temporary inconvenience.

yeah, thnx for cooperation. looking forward for resolution.

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Dzinc
says

Hey DesignLinks, just letting you know that the ticket has been replied to.

Hopefully, everything will work out as it should. If you need any additional guidance, simply reply to the existing ticket and support staff will be prompt to assist. Thanks!

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MsTrends
says

Hey DesignLinks, just letting you know that the ticket has been replied to.

Hopefully, everything will work out as it should. If you need any additional guidance, simply reply to the existing ticket and support staff will be prompt to assist. Thanks!

yes, issue resolved. i’ve bought the item now.

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