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egobuilders says

Seems a little odd that it is so easy to accidentally delete an item permanently when you are merely trying to update the preview images. Is there a way to restore it quickly without having to re-upload everything?

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saptarang says

Contact Support.

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egobuilders says

Contact Support.

Thank you! ...So does that mean I should take it out of the queue since I re-uploaded it?

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egobuilders says


Contact Support.
Thank you! ...So does that mean I should take it out of the queue since I re-uploaded it?

I just answered my own question. Deleting from the queue now, I’ll let Support handle it. Thanks! ...I’m going to sleep now, like I should have done a few hours ago.

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saptarang says

I think so. I have requested staff reply here so wait for them :)

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egobuilders says

I think so. I have requested staff reply here so wait for them :)

I beat you to it : ) Already deleted from the upload queue…

It just didn’t “feel” right to re-upload it anyway. I’m sure they have a magic “Restore” but for geniuses like me.

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tansh says

I think you will need to re-upload it with a message to a reviewer as they do not keep data. Also need to contact with support, as it was previously approved and deleting and resubmitting item is not allowed.

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Ivor Reviewer says

The item has been undeleted and its current state is soft disabled, please make the necessary adjustments, update and resubmit.

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egobuilders says

The item has been undeleted and its current state is soft disabled, please make the necessary adjustments, update and resubmit.

@Ivor – Thank you so much! You and ThemeForest support RÜLE ! ! ! It’s back on the market again.

On a side note, why doesn’t ThemeForest (Envato) move the Delete Permanently option to it’s own tab or just put it somewhere less trip-overable? I have an ulcer now LOL!

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egobuilders says

I think you will need to re-upload it with a message to a reviewer as they do not keep data. Also need to contact with support, as it was previously approved and deleting and resubmitting item is not allowed.

@tansh – Thank you for your help, seems that submitting a support ticket and not uploading it was the way to go. I appreciate your time! And cool 80×80 icon by the way : )

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