1582 posts Don't Worry, Be Happy
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FinalDestiny says

Why is it not fair? Buyer paid 2x, received one license, he got his money back for one purchase, that is quite ok for me. Why would you want money for something the user didn’t buy or didn’t receive?

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Firsh says

I think it’s fair, we would do the same thing if we weren’t selling on envato but on our own.

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MattMao says

@FinalDestiny, Firsh: Ok, if you think it’s fair, so it’s fair. I just talk about the truth. And I don’t want to discuss the question here any more.

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wickedpixel says

@MattMao … You probably got 26+26 $ on a file purchased twice by mistake. Envato took back 26$. Not 40$, the entire cost. Just 26, your share for a single purchase.

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themebros says

Well it is fair. The customer made one purchase you got the money for one purchase.

There was a bug in the system, it happens. Authors didn’t do anything to deserve the money from the bug so i don’t see where to problem is, it’s just giving back money that’s not yours.

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Enabled Volunteer moderator says

@FinalDestiny, Firsh: Ok, if you think it’s fair, so it’s fair. I just talk about the truth. And I don’t want to discuss the question here any more.

It is the truth!

Buyer paid DOUBLE the money for ONE theme! You got your commission, that means 26$ x 2, meaning 52$ , but the buyer only got ONE license! Envato returned 40$ to the buyer, but only took 26$ out of your account because that’s the percentage! :)

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ikaruna says

I have a related question, if a buyer gets a refund does he have the PURCHASED text within the comments?

jayc

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Enabled Volunteer moderator says

I have a related question, if a buyer gets a refund does he have the PURCHASED text within the comments? jayc

This is actually a good question! Flagged for staff reply! :)

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FinalDestiny says

No, probably he won’t. They’re somehow cached, if he purchased the theme by the time he asked the question, yes, it will show up. But if he buys the theme, downloads it, gets a refund and then asks a question, he won’t have the badge anymore. So it all depends on the time when he asks the question, if he’s an active purchaser AT THAT SPECIFIC time, the badge will show up there.

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Enabled Volunteer moderator says

No, probably he won’t. They’re somehow cached, if he purchased the theme by the time he asked the question, yes, it will show up. But if he buys the theme, downloads it, gets a refund and then asks a question, he won’t have the badge anymore. So it all depends on the time when he asks the question, if he’s an active purchaser AT THAT SPECIFIC time, the badge will show up there.

It probably is the case, but let’s wait for a staff member to make an official statement on this matter!

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