2040 posts Don't Worry, Be Happy
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FinalDestiny
says

Why is it not fair? Buyer paid 2x, received one license, he got his money back for one purchase, that is quite ok for me. Why would you want money for something the user didn’t buy or didn’t receive?

1826 posts Time is what you desire most, but waste carelessly.
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Firsh
says

I think it’s fair, we would do the same thing if we weren’t selling on envato but on our own.

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M-Theme
says

@FinalDestiny, Firsh: Ok, if you think it’s fair, so it’s fair. I just talk about the truth. And I don’t want to discuss the question here any more.

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wickedpixel
says

@MattMao … You probably got 26+26 $ on a file purchased twice by mistake. Envato took back 26$. Not 40$, the entire cost. Just 26, your share for a single purchase.

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themebros
says

Well it is fair. The customer made one purchase you got the money for one purchase.

There was a bug in the system, it happens. Authors didn’t do anything to deserve the money from the bug so i don’t see where to problem is, it’s just giving back money that’s not yours.

4932 posts Community Mod Building awesome stuff for your mobile devices!
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Enabled
Moderator
says

@FinalDestiny, Firsh: Ok, if you think it’s fair, so it’s fair. I just talk about the truth. And I don’t want to discuss the question here any more.

It is the truth!

Buyer paid DOUBLE the money for ONE theme! You got your commission, that means 26$ x 2, meaning 52$ , but the buyer only got ONE license! Envato returned 40$ to the buyer, but only took 26$ out of your account because that’s the percentage! :)

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ikaruna
says

I have a related question, if a buyer gets a refund does he have the PURCHASED text within the comments?

jayc

4932 posts Community Mod Building awesome stuff for your mobile devices!
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Enabled
Moderator
says

I have a related question, if a buyer gets a refund does he have the PURCHASED text within the comments? jayc

This is actually a good question! Flagged for staff reply! :)

2040 posts Don't Worry, Be Happy
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FinalDestiny
says

No, probably he won’t. They’re somehow cached, if he purchased the theme by the time he asked the question, yes, it will show up. But if he buys the theme, downloads it, gets a refund and then asks a question, he won’t have the badge anymore. So it all depends on the time when he asks the question, if he’s an active purchaser AT THAT SPECIFIC time, the badge will show up there.

4932 posts Community Mod Building awesome stuff for your mobile devices!
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Enabled
Moderator
says

No, probably he won’t. They’re somehow cached, if he purchased the theme by the time he asked the question, yes, it will show up. But if he buys the theme, downloads it, gets a refund and then asks a question, he won’t have the badge anymore. So it all depends on the time when he asks the question, if he’s an active purchaser AT THAT SPECIFIC time, the badge will show up there.

It probably is the case, but let’s wait for a staff member to make an official statement on this matter!

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