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VenzaStudio says

Hi everybody, need to know what’s the meaning of Sale reversal : A sale reversal is the result of a cancelled or disputed payment, enforced by the payment gateway or bank. :)

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FinalDestiny says

Doesn’t it already say what that is? One buyer bought your product, made a charge-back at the bank / PayPal and they got the money back, that’s the policy… :)

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VenzaStudio says

Doesn’t it already say what that is? One buyer bought your product, made a charge-back at the bank / PayPal and they got the money back, that’s the policy… :)

mmmm, Thank you :)

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Code125 says

Happened once with me the buyer bought the theme twice by mistake and refund for the second sale

I knew because he contacted me before envato so it maybe something like that

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VenzaStudio says

Happened once with me the buyer bought the theme twice by mistake and refund for the second sale I knew because he contacted me before envato so it maybe something like that

Yes Code 125, with me to.

Thank you

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Dzinc Staff says

Hi VenzaStudio, please take a moment to read this thread.

If you still need any further clarification regarding a specific reversed purchase, or sale reversals in general, please open a support ticket and support staff we’ll be glad to assist.

Thanks for your understanding.

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